Provide customized scheduling solutions for staffing challenges
Review execution of resource management and deployment procedures
Develop strong relationships with Tax Service Delivery teams
Requirements
Work as subject matter expert on resource management concepts and scheduling for Tax
Work with regional leads to create optimized resource portfolios/resource allocation plan on classified accounts clients.
Proactively identify staffing challenges and provide customized scheduling solutions.
Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
Ensure resource schedules are timely and accurately updated on the scheduling tools.
Optimize resource utilization through effective scheduling strategies.
Supervise and review the execution of resource management and deployment procedures carried out by the Tax professionals.
Identifying and prioritizing opportunities for process improvement/re-engineering.
Develop a strong business continuity framework for self and team.
Develop strong working relationships with Tax Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore.
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