As Maintenance Manager, ensure operational excellence at Etex, driving curative and preventive maintenance. Lead a team and manage maintenance planning in the sustainable construction sector.
About the role
- Manager AR overseeing business operations across medical billing teams within the Extended Business Office Services Department. Leading and improving delivery processes while managing team performance and quality assurance.
Responsibilities
- Responsible for managing the business operations which include delivery, processes, and people within medical billing team(s) in the Extended Business Office Services Department
- Manage day-to-day activities related to operations and will be responsible for driving delivery-specific process improvement initiatives in the department
- Responsible for monitoring team level processes and ensuring SLAs for all clients/projects are met
- Management of day-to-day operations, planning, and problem-solving on the floor with team leaders and/or team members
- Mentoring, developing, and guiding junior staff and team leaders to drive constant process improvement
- Responsible for managing departmental staff to include production, scheduling, and all facets of production and service delivery
- Provide support and guidance for quality assurance reviews and delivery of feedback and training
- Develop, generate, and deliver routine reports required for monitoring and reporting on team’s performance and providing customer feedback
- Routine analysis of reporting metrics and performance measures
- Problem-solving on production-related issues with team members, as required
- Willingness to work rotating shifts and workdays based on agreed schedules in order to meet operational and departmental objectives
Requirements
- Bachelor’s degree in a related field (BBA, B.Com, BSc, B Tech, etc.) from an accredited college or university
- Five or more years of experience in the healthcare revenue cycle arena such as medical billing, health insurance adjudication, A/R follow-up, and healthcare collections
- At least 3 years in a supervisory position
- Experience managing multi-faceted teams of various process types working in shifts
- Experience in process building, mapping, and new project implementation
- Expert level understanding of operational metrics, methodologies, and processes
- Ability to liaise with all levels of the business
- Excellent analytical, critical thinking skills, and problem-solving skills
- Excellent English language skills (written & verbal)
- Experience training and mentoring junior staff
- Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint)
Benefits
- Comprehensive, total rewards package
- Competitive compensation
- Flexible benefits package
- Commitment to creating a diverse and supportive workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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