Hybrid Technical Trainer, AI Product

at Cloudforce

• Job title: Technical Trainer, AI Product
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $65,000 - $75,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, National Harbor, United States

About the role

• Technical Trainer designing, developing, and delivering high-quality training programs for cloud adoption at Cloudforce. Collaborating with clients and stakeholders to optimize AI and cloud technologies.

Responsibilities

• Plan, organize, and deliver training sessions internally and to clients on nebulaONE®.
• Tailor training content and delivery methods for internal purposes and/or to meet the specific needs of our clients.
• Lead interactive Promptathons, where clients work hands-on to build and refine AI prompts, tackling real-world challenges together.
• Collaborate cross-functionally to develop training materials such as SOPs, technical documentation, presentations and exercises.
• Manage associated repositories and content created for training and/or change management purposes.
• Perform live demonstrations and hands-on labs to illustrate concepts and provide practical guidance to clients.
• Stay up to date with the latest Microsoft and AI advancements and best practices and maintain in-depth knowledge to deliver accurate and relevant content.

Requirements

• 2+ years of experience as a Technical Trainer, Educator, or similar.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders.
• Exceptional presentation skills, coupled with the patience to teach.
• Passion for teaching and helping others succeed in their cloud readiness journey.
• Flexibility to travel occasionally for on-site trainings, if needed.
• Strong knowledge of Microsoft product offerings, with an emphasis on AI, SaaS, or cloud technologies.
• Microsoft Certified Trainer (MCT).
• Microsoft certifications, such as the AI-900, AZ-900, etc.

Benefits

• Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!).
• 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.
• 401K savings plan and education reimbursement.
• Complimentary snacks to keep you focused.
• Incentive program for investing in your growth.
• 24/7 access to a modern gym with Tonal and Peloton.
• Free monthly garage parking with direct private access to the office.
• Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.
• Outstanding opportunities to learn, grow, and expand your network.