Property Claims Representative managing a personal caseload of property claims at Hastings Insurance. Investigating and resolving claims while providing customer support.
About the role
- Junior Analyst role focused on end-to-end handling of claims at a London Market Managing Agent. Supporting claims administration, system processing, and stakeholder communication.
Responsibilities
- Support the full claims process from receipt of claim notifications through settlement, ensuring timely and accurate handling.
- Assist in creating and maintaining accurate claims files and records in internal systems.
- Prepare and submit advice and collection documentation to the market via CLASS/ECF, and follow up for agreement.
- Liaise with the Insurance Accounts or Finance team to support timely claims payments and accurate posting.
- Handle routine internal and external queries from brokers, underwriters, clients, and Central Ops.
- Assist with periodic reporting, statistics, and basic analysis as required.
- Support aggregation reporting (e.g., BDX) and bordereaux activities as needed.
- Ensure compliance with market and internal policies, regulations, and reporting requirements.
Requirements
- Some claims experience within the Lloyd’s/London market or insurance operations desirable.
- Basic familiarity with ECF/CLASS or willingness to learn.
- Good IT literacy including MS Office; strong organisational skills.
- Clear and effective verbal and written communication skills.
- A proactive, flexible, professional and collaborative approach to work.
- Ability to manage multiple tasks, prioritise effectively, and escalate issues where necessary.
Benefits
- Salary: to be discussed
- Length: 6-month initial contract
- This role can be both hybrid and remote
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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