Claims Adjuster handling Errors & Omissions and Professional Indemnity claims for a leading insurance provider. Collaborating with various teams to ensure excellent claims service delivery.
About the role
- Auto Claims Examiner responsible for investigation and resolution of commercial auto claims at Arch Insurance. Collaborates on repair processes and coordinates with body shops nationwide.
Responsibilities
- Investigate, evaluate, and resolve commercial auto claims nationwide that involve an inventory of physical damage claims, salvage, rental and other related claims.
- Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis
- Execute on claims strategies to achieve claims quality, customer service and operational objectives
- Coordinate vehicle inspections, review estimates, determine total loss evaluations, manage rental and salvage and set clear expectations and timelines
- Document information related to the claim and make decisions consistent with claims standards and local laws
- Evaluate and handle claim payments
- Review and determine validity of any supplement requests
- Serve as a mentor to less-experienced claims professionals. Support the strategy and operations of Auto claims.
- Assists in industry analysis and benchmarking studies
- Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves
- Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims
- Other duties as assigned.
Requirements
- Five to seven (5-7) years of working experience at a commercial auto carrier handling material damage claims nationally.
- Claims experience with Commercial Middle Market Customers a plus.
- Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
- Strong time management and organizational skills
- Creative, out of the box thinker who refuses to accept the status quo.
- Ability to take part in active strategic discussions
- Ability to work well independently and in a team environment
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
- Willing and able to travel 10%
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- a competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
- basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
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