Claims Specialist I handling auto and general liability claims at AIG. Investigating, evaluating, and resolving claims with a focus on customer service and timely resolution.
About the role
- Claims Adjuster I handling Vehicle Service Contracts at MAPFRE's Claims Department. Requires remote or hybrid work arrangement in Albuquerque, New Mexico with automotive industry experience.
Responsibilities
- Maintain the time of answered incoming claim calls to 60 seconds or less
- Must be able to effectively adjudicate 20-30 claims per day
- Maintain an average of 40+ calls per day
- Promptly, effectively and professionally respond to all claim telephone inquires
- Promptly handle all extraordinary claim, customer, or client issues to a successful conclusion
- Maintaining positive working relationships both internally and externally
- Work closely with the Claims Lead and promptly resolve customer and/or client claims issues
- Special projects or other duties as assigned
Requirements
- A minimum high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry.
- The ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow.
- Must be proficient with computers and applications, i.e. MS Word, Excel, etc.
- Must possess good interpersonal, verbal and written communication skills.
Benefits
- Competitive health coverage
- Retirement plans
- Paid time off
- Flexible work options
- Lifestyle perks like employee discounts
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