Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Evaluate credit risks by analyzing financial data and credit history at GM Financial. Collaborate with dealers and internal teams for seamless credit processing.
Responsibilities
- Evaluate credit risk by analyzing applicants’ credit history and financial data
- Make informed decisions on credit approvals
- Work closely with internal departments, automobile dealers, and external finance sources
- Ensure smooth credit processes
Requirements
- Knowledge of sales, credit and funding processes in consumer finance
- Knowledge of motor vehicle retail installment documentation
- Knowledge of the company’s credit policies
- Working knowledge of consumer credit, credit laws and regulations
- Knowledge of the retail automobile finance industry
- Knowledge of indirect retail auto financing
- Knowledge of State and Federal regulatory requirements
- Knowledge consumer finance and banking environment
- Strong analytical and problem solving skills
- Superior customer relations skills
- Effective communication skills including verbal, written, and presentation
- Sales skills necessary to develop and maintain productive dealer relationships
- Negotiation skills
- High School Diploma or equivalent required, Bachelor’s Degree preferred
- 2-3 years of relevant experience preferred
Benefits
- Generous benefits package available on day one to include: 401K matching
- bonding leave for new parents (12 weeks, 100% paid)
- tuition assistance
- training
- GM employee auto discount
- community service pay
- nine company holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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