About the role

Training Solutions Manager responsible for creating innovative learning solutions and managing training content lifecycle. Collaborating cross-functionally to align with business goals while supporting employee development.

Responsibilities

Develop and execute training strategies aligned with organizational objectives.
Conduct needs assessments with customers to identify skill gaps and learning opportunities.
Collaborate inter-departmentally to ensure customer training aligns with Glory’s strategic plan
Oversee the design and development of engaging training materials (eLearning, instructor-led, blended, video content, customer training documentation).
Ensure content is current, accurate, and aligned with adult learning principles and instructional design best practices.
Manage end-to-end training programs, including delivery and evaluation.
Monitor training effectiveness and continuously improve based on feedback and performance metrics.
Partner with subject matter experts (SMEs), department leads, and external vendors to create impactful learning experiences.
Serve as a liaison between L&D, other business units and the customer to ensure training supports operational needs.
Leverage learning management systems (LMS) and other digital platforms to deliver and track training.
Help develop tools to monitor the effectiveness of training and customer adoption.
Stay current with trends in learning technologies and recommend tools to enhance training delivery.

Bachelor’s degree in Education, Instructional Design, Business, or related field or equivalent experience in business, customer support, sales, consulting or related area
5+ years of experience in training development, instructional design, or L&D program management.
Proficiency with LMS platforms and collaboration tools.
Experience in professional services, SaaS, or technical training environments.
Strong project management skills and ability to manage multiple initiatives simultaneously.
Excellent communication, facilitation, and stakeholder engagement skills.
Proficient writing and documentation-creation skills.
Familiarity with data-driven learning analytics and performance measurement.
Ability to adapt to ever-changing business environments.
Analytical with process-oriented mind-set
Able to document projects appropriately to mitigate risk and to be delivered on time.

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days based on start date
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement