Accounts Receivable Representative managing medical billing and overturning denied claims. Working remotely or hybrid with essential client and team communication.
About the role
- Senior Accounts Receivable Lead at AKAM managing full-cycle AR operations for residential and commercial properties. Ensuring billing accuracy, compliance, and team leadership within the AR department.
Responsibilities
- Oversee and support the accurate and timely generation of recurring and non-recurring billing across assigned properties, including sponsor billing.
- Ensure billing cycles are completed within established deadlines and align with portfolio requirements and department standards.
- Review billing output for accuracy, completeness, and proper charge application prior to distribution.
- Coordinate and process payments through platforms such as ClickPay, BILT, and manual methods to ensure accurate and timely posting.
- Ensure timely processing of in-house checks, including preparation for bank deposits and accurate posting of payments in Yardi.
- Apply customer payments and support reconciliation of cash receipts across properties.
- Monitor billing and payment discrepancies, research issues, and assist with resolution to minimize errors impacting clients or residents.
- Ensure all billing and AR activity is accurately recorded in Yardi and processed in compliance with internal controls.
- Monitor AR tickets and billing requests to ensure timely completion and adherence to service expectations.
- Serve as a senior resource and day-to-day lead for AR team members by providing guidance, support, and subject matter expertise.
- Assist in coordinating team workflow priorities to maintain billing accuracy, timeliness, and operational consistency.
- Support onboarding and training of new team members and reinforce established AR processes and standards.
- Promote accountability and best practices through knowledge sharing and collaborative problem-solving.
- Identify process gaps and partner with leadership to implement improvements that enhance efficiency, controls, and overall AR performance.
- Help standardize procedures, documentation, and workflows across onsite and offshore teams.
- Prepare and review AR aging, cash processing, and collection reports to support month-end activities.
- Partner with accounting and finance teams on reconciliations, audits, and reporting needs.
- Maintain adherence to accounting standards, company policies, and established procedures.
- Collaborate cross-functionally with internal departments to resolve AR-related issues and support operations.
- Communicate clearly and professionally with internal stakeholders and clients.
- Escalate issues appropriately and provide timely updates to leadership.
- Demonstrate strong initiative, accountability, and a solutions-oriented mindset.
- Proactively identify opportunities to improve processes, documentation, and workflow efficiency.
Requirements
- 3+ years of Accounts Receivable experience in real estate/property management (condos, co-ops, commercial), including sponsor billing preferred.
- Strong understanding of AR processes, billing cycles, collections, payment processing, and cash application.
- Experience with payment platforms such as ClickPay, BILT, or similar systems.
- Proficiency in Yardi required.
- Strong Excel skills and comfort working within accounting systems.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication and collaboration skills with the ability to support peers and influence positive outcomes.
- Accounting experience or degree is a plus.
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