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About the role
- Manager leading Managed Services team at GHX to ensure operational excellence and customer satisfaction. Overseeing strategic oversight and operational results in healthcare supply chain services.
Responsibilities
- Collaborate with customers to increase understanding and utilization of the Managed Services offering.
- Oversee execution of managed services delivery, ensuring quality metrics, timelines, and customer expectations are consistently met.
- Partner cross-functionally to anticipate risks, implement mitigation plans, and communicate impacts across teams and leadership.
- Translate functional strategies into tactical objectives for the team, ensuring alignment with organizational goals.
- Oversee onboarding and implementation of new customers into managed services, ensuring seamless adoption and integration.
- Demonstrate effective time management of projects and meetings while adhering to deadlines.
- Build, mentor, and retain a high-performing team, providing career development opportunities and succession planning.
- Provide leadership in problem resolution, ensuring complex issues are escalated appropriately and resolved effectively.
- High-level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
- Manage resource allocation, staffing, and budget within established functional constraints.
- Identify opportunities for operational improvements, scalability, and cost savings; lead initiatives that enhance efficiency and service quality.
- Independently identify and execute performance action plans to increase engagement of the customer.
- Own team and program performance, holding direct reports accountable for results and providing regular coaching and development.
- Travel may be required (up to 40%).
Requirements
- Bachelor’s degree or 4 years of healthcare and/or supply chain experience
- Minimum of 2 years' experience leading and developing high performing teams. Inclusive of performance reviews, leadership development, staffing, etc.
- Demonstrated experience managing budgets, staffing, and operational delivery.
- Familiarity with GHX products or comparable healthcare technology/services preferred.
- A strong commitment to customer satisfaction, with the ability to manage client relationships effectively.
- Strong record of driving operational excellence, process improvements, and customer satisfaction.
- Self-motivated with the ability to adapt to innovative technologies and continuously improve processes.
Benefits
- health, vision, and dental insurance
- accident and life insurance
- 401k matching
- paid-time off
- education reimbursement
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