Hybrid Manager, Managed Services

at GHX

• Job title: Manager, Managed Services
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $87,400 - $116,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Manager leading Managed Services team at GHX to ensure operational excellence and customer satisfaction. Overseeing strategic oversight and operational results in healthcare supply chain services.

Responsibilities

• Collaborate with customers to increase understanding and utilization of the Managed Services offering.
• Oversee execution of managed services delivery, ensuring quality metrics, timelines, and customer expectations are consistently met.
• Partner cross-functionally to anticipate risks, implement mitigation plans, and communicate impacts across teams and leadership.
• Translate functional strategies into tactical objectives for the team, ensuring alignment with organizational goals.
• Oversee onboarding and implementation of new customers into managed services, ensuring seamless adoption and integration.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Build, mentor, and retain a high-performing team, providing career development opportunities and succession planning.
• Provide leadership in problem resolution, ensuring complex issues are escalated appropriately and resolved effectively.
• High-level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
• Manage resource allocation, staffing, and budget within established functional constraints.
• Identify opportunities for operational improvements, scalability, and cost savings; lead initiatives that enhance efficiency and service quality.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Own team and program performance, holding direct reports accountable for results and providing regular coaching and development.
• Travel may be required (up to 40%).

Requirements

• Bachelor’s degree or 4 years of healthcare and/or supply chain experience
• Minimum of 2 years' experience leading and developing high performing teams. Inclusive of performance reviews, leadership development, staffing, etc.
• Demonstrated experience managing budgets, staffing, and operational delivery.
• Familiarity with GHX products or comparable healthcare technology/services preferred.
• A strong commitment to customer satisfaction, with the ability to manage client relationships effectively.
• Strong record of driving operational excellence, process improvements, and customer satisfaction.
• Self-motivated with the ability to adapt to innovative technologies and continuously improve processes.

Benefits

• health, vision, and dental insurance
• accident and life insurance
• 401k matching
• paid-time off
• education reimbursement