Hybrid CRM Analyst

Posted 6 hours ago

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About the role

  • CRM Analyst managing promotional actions, reporting, and client relationship strategies for GHFLY. Utilizing CRM tools to enhance customer engagement and drive growth.

Responsibilities

  • Develop the client's promotional action calendar;
  • Create briefs for promotional materials;
  • Build customer relationship cadences and automations;
  • Define target audiences for campaigns;
  • Lead the CRM workstream in routine client meetings;
  • Produce monthly reports and present results.

Requirements

  • Experience with CRM tools, primarily Salesforce;
  • Experience with Google Analytics (working with/consuming data);
  • Proficient in Google Workspace tools, especially Google Sheets and Google Slides;
  • SQL knowledge is desirable;
  • Knowledge of Wake and Insider is a plus;
  • Experience with clients or in the hospitality, services and/or tourism sectors is a plus.

Benefits

  • Meal voucher and/or food voucher on the Ticket Flex card (no payroll deduction)
  • Transportation voucher or mobility allowance (no payroll deduction)
  • Wellhub for physical and mental health and wellbeing
  • MetLife life insurance
  • Creditas (salary advance, special conditions for loans and purchases at the Creditas Store without impacting your credit card limit)
  • Bracov pharmacy partnership, valid at major pharmacy chains across Brazil
  • Access to SESC, with benefits for education, wellness, tourism, culture and more
  • Health and dental plans with different options to meet your needs:
  • SulAmérica - Health and Dental (national, with monthly contribution and no copay)
  • Paraná Clínicas - Health (regional, with monthly contribution and no copay)
  • Dental Uni - Dental (national, with monthly contribution and no copay)
  • Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men and same-sex couples
  • Pet leave – when adopting a pet, you receive a day off to enjoy your new companion
  • Pilot Hunter – our referral program that rewards you when your recommendation is hired
  • Hybrid model for employees in Curitiba and São Paulo — office presence 3x per week
  • Birthday day off – one day off during your birthday month to use as you wish
  • Anniversary day off – one day off to celebrate your work anniversary as you prefer
  • Reset day – flexibility to use accrued banked hours in a planned way
  • Flexible working hours – ability to start between 08:00 and 10:00 and finish between 17:00 and 19:00, according to team dynamics, client demands and alignment with leadership
  • Work-from-anywhere weeks – ability to work from anywhere in the world for up to 4 non-consecutive weeks per year, subject to seniority

Job title

CRM Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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