CRM Analyst managing promotional actions, reporting, and client relationship strategies for GHFLY. Utilizing CRM tools to enhance customer engagement and drive growth.
Responsibilities
Develop the client's promotional action calendar;
Create briefs for promotional materials;
Build customer relationship cadences and automations;
Define target audiences for campaigns;
Lead the CRM workstream in routine client meetings;
Produce monthly reports and present results.
Requirements
Experience with CRM tools, primarily Salesforce;
Experience with Google Analytics (working with/consuming data);
Proficient in Google Workspace tools, especially Google Sheets and Google Slides;
SQL knowledge is desirable;
Knowledge of Wake and Insider is a plus;
Experience with clients or in the hospitality, services and/or tourism sectors is a plus.
Benefits
Meal voucher and/or food voucher on the Ticket Flex card (no payroll deduction)
Transportation voucher or mobility allowance (no payroll deduction)
Wellhub for physical and mental health and wellbeing
MetLife life insurance
Creditas (salary advance, special conditions for loans and purchases at the Creditas Store without impacting your credit card limit)
Bracov pharmacy partnership, valid at major pharmacy chains across Brazil
Access to SESC, with benefits for education, wellness, tourism, culture and more
Health and dental plans with different options to meet your needs:
SulAmérica - Health and Dental (national, with monthly contribution and no copay)
Paraná Clínicas - Health (regional, with monthly contribution and no copay)
Dental Uni - Dental (national, with monthly contribution and no copay)
Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men and same-sex couples
Pet leave – when adopting a pet, you receive a day off to enjoy your new companion
Pilot Hunter – our referral program that rewards you when your recommendation is hired
Hybrid model for employees in Curitiba and São Paulo — office presence 3x per week
Birthday day off – one day off during your birthday month to use as you wish
Anniversary day off – one day off to celebrate your work anniversary as you prefer
Reset day – flexibility to use accrued banked hours in a planned way
Flexible working hours – ability to start between 08:00 and 10:00 and finish between 17:00 and 19:00, according to team dynamics, client demands and alignment with leadership
Work-from-anywhere weeks – ability to work from anywhere in the world for up to 4 non-consecutive weeks per year, subject to seniority
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