Hybrid Senior Heavy Duty Power Customer Portfolio Manager – Power Outage Manager

at GE Vernova

• Job title: Senior Heavy Duty Power Customer Portfolio Manager – Power Outage Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $119,600 - $199,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Senior Heavy Duty Power Customer Portfolio Manager ensuring profitability and customer satisfaction for gas power contracts. Liaising with customers and managing project deliverables within the energy sector.

Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts and customer obligations.
• Provide service agreement, fixed price, and time and material program management.
• Interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams with a forward mind set supporting GE VERNOVA SQDC and Lean Principal for an optimized impact.
• Oversee all contract performance activities across customer sites, serving as the primary liaison between the customer and the project team.
• Manage information flow, ensuring the timely resolution of issues, and negotiate changes or solutions as needed.
• Ensure adherence to all operational, financial, and technical contract specifications.
• Lead proposal negotiations and contract administration, while providing support to senior leadership on key accounts.
• Identify business challenges and implement best practices that enhance product quality, process efficiency, and service delivery.
• Represent GE VERNOVA as liaison and resource between internal/external organizations and for assigned customers to contribute to the overall NAM POWER business service strategy.
• Foster strong relationships and serve as the single point of contact for all customer communications.
• Provide on-going Gas and Steam Turbine Product technical and business support to assigned customers and power plants.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize, while responsible for all customer invoicing/credit memo.
• Manage the customer portfolio P&L and identify opportunities for growth.
• Develop and own the site communication strategy, proactively identifying opportunities to introduce products and services that drive customer value.
• Organize pre-outage, post-outage, and outage milestone meetings with all stakeholders for each location.
• Drive the Outage 360 process and Change Order management.
• Collaborate with FieldCore to define project scope and serve as the lead for resolving emergent and forced outages.
• Manage the full lifecycle of On-Site and Shop repairs—from defining scope and requesting quotes to scheduling and resolving technical matters within the GEV network.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA.

Requirements

• Bachelor’s degree from an accredited university or college required
• Minimum of 5 years of knowledge and experience within the Power Industry/Technical Field Services or Contract Management with strong Mechanical Turbine knowledge.
• Bachelor’s Degree preferably in a technical / Engineering Mechanical, Electrical, STEM.
• Master’s degree preferred.
• Experience planning and executing outages.
• Strong quality background with Black Belt certification.
• Strong leadership, financial and commercial skills.
• Team leader in a dynamic, energetic, and proactive environment.
• Experience working with customer leadership teams.
• Demonstrated communication, presentation & organizational skills.
• GE will only employ those who are legally authorized to work in the United States for this opening.

Benefits

• medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource;
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions,
• access to Fidelity resources and financial planning consultants.
• tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.