Associate Implementation Engineer at Signal AI managing client onboarding and platform configuration with a focus on client success. Combining technical skills with a client-facing approach to enhance the user experience in Lisbon.
Responsibilities
Work with clients from initial conversations to go-live, ensuring platform configuration delivers measurable value
Take ownership of technical design and configuration of new client solutions during onboarding
Configure and optimise the platform for client objectives, including multi-workspace deployments
Deliver training to ensure clients can use the solution confidently
Build relationships with clients for a positive onboarding experience
Requirements
Previous experience in a client-facing technical role such as Solutions Engineer, Implementation Manager, or Technical Account Manager in a B2B SaaS environment
Experience with AI, data analytics, media intelligence, or BI/dashboard platforms
Solid understanding of SaaS platforms, APIs, and BI/visualisation tools
Strong communication skills, able to explain complex ideas to both technical and non-technical stakeholders
Excellent organisational skills for managing multiple projects
Proactive, collaborative approach across teams
Benefits
Inclusive environment that welcomes diverse backgrounds
Opportunities to shape solutions
Collaborate across the business to deliver impactful results
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