Customer Engineering Account Manager role focuses on delivering exceptional customer service and technical expertise for aircraft retrofit solutions. Engaging with airline and leasing customers for their modification needs.
About the role
- Associate Implementation Engineer at Signal AI managing client onboarding and platform configuration with a focus on client success. Combining technical skills with a client-facing approach to enhance the user experience in Lisbon.
Responsibilities
- Work with clients from initial conversations to go-live, ensuring platform configuration delivers measurable value
- Take ownership of technical design and configuration of new client solutions during onboarding
- Configure and optimise the platform for client objectives, including multi-workspace deployments
- Deliver training to ensure clients can use the solution confidently
- Build relationships with clients for a positive onboarding experience
Requirements
- Previous experience in a client-facing technical role such as Solutions Engineer, Implementation Manager, or Technical Account Manager in a B2B SaaS environment
- Experience with AI, data analytics, media intelligence, or BI/dashboard platforms
- Solid understanding of SaaS platforms, APIs, and BI/visualisation tools
- Strong communication skills, able to explain complex ideas to both technical and non-technical stakeholders
- Excellent organisational skills for managing multiple projects
- Proactive, collaborative approach across teams
Benefits
- Inclusive environment that welcomes diverse backgrounds
- Opportunities to shape solutions
- Collaborate across the business to deliver impactful results
- Engaging training and client support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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