Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Associate Implementation Engineer at Signal AI managing client onboarding and platform configuration with a focus on client success. Combining technical skills with a client-facing approach to enhance the user experience in Lisbon.
Responsibilities
- Work with clients from initial conversations to go-live, ensuring platform configuration delivers measurable value
- Take ownership of technical design and configuration of new client solutions during onboarding
- Configure and optimise the platform for client objectives, including multi-workspace deployments
- Deliver training to ensure clients can use the solution confidently
- Build relationships with clients for a positive onboarding experience
Requirements
- Previous experience in a client-facing technical role such as Solutions Engineer, Implementation Manager, or Technical Account Manager in a B2B SaaS environment
- Experience with AI, data analytics, media intelligence, or BI/dashboard platforms
- Solid understanding of SaaS platforms, APIs, and BI/visualisation tools
- Strong communication skills, able to explain complex ideas to both technical and non-technical stakeholders
- Excellent organisational skills for managing multiple projects
- Proactive, collaborative approach across teams
Benefits
- Inclusive environment that welcomes diverse backgrounds
- Opportunities to shape solutions
- Collaborate across the business to deliver impactful results
- Engaging training and client support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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