Product Quality and Installation Manager ensuring product quality and installation standards at Phillip Jeffries. Collaborating across teams to drive customer satisfaction and loyalty through detailed product insights and improvements.
About the role
- Customer Intelligence Manager optimizing end-to-end user journeys for Midas, a fintech company. Analyzing user feedback and collaborating on product enhancements to ensure quality experiences.
Responsibilities
- Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.
- Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.
- Collaborate with cross-functional teams to align product and service delivery with user expectations.
- Develop and monitor KPIs to measure the impact of experience enhancements and track progress.
- Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.
Requirements
- Proven experience in customer experience, operations, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.
- Strong analytical skills with the ability to translate data into actionable strategies.
- Exceptional communication and collaboration skills to work across diverse teams.
- Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.
- An user-focused mindset with creative problem-solving skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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