IT Systems Analyst guiding multiple technical delivery functions to support USAA's core mission of financial security for military members. Leading analysis, verification, and certification of technology solutions.
About the role
- Senior System Engineer providing L1/L2 technical support to global employees. Focus on endpoint support using Jamf and Microsoft Intune with ticket management through Jira.
Responsibilities
- Provide first-line (L1/L2) technical support to global employees across regions
- Focus primarily on endpoint support using Jamf and Microsoft Intune
- Resolve common issues independently and escalate complex issues appropriately
- Support users across multiple time zones following defined coverage schedules
- Log, track, and manage tickets using Jira Service Management
- Deliver a professional, empathetic, and customer-focused support experience
- Assist the Group Lead with knowledge base creation and SOP improvements
Requirements
- 5-7 years of experience
- Experience providing IT help desk or desktop support
- Basic understanding of macOS and Windows operating systems
- Exposure to Jamf and/or Microsoft Intune (hands-on or foundational)
- Familiarity with ITSM tools, preferably Jira Service Management
- Basic understanding of networking concepts (Wi-Fi, VPN, connectivity issues)
- Experience with regional L2/L3 engineering teams
Benefits
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant, culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
- A competitive reward package that truly awards our top talent
- A chance to make a true impact on society and the planet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Develop and maintain life insurance policy IT applications from technical conception through testing and deployment. Work in a Windows/Unix client - server environment using OpenEdge and modern programming languages (e.g. C#, C++, Java, VB).
Business Systems Analyst supporting day - to - day operations for United Concordia dental applications. Collaborating with teams to analyze issues and drive quality solutions in a fast - paced environment.
Systems Engineer developing Optical Ground Stations for Quantum Key Distribution. Join an innovative team at Quantum Technology Laboratories driving advancements in quantum communication technologies in a hybrid role.
Auszubildende Fachinformatikerin zur IT - Systemintegration bei Hülpert Unternehmensgruppe. Unterstützung in IT - Fragen, Entwicklung von modernen Lösungen und tiefe Einblicke in IT - Systemarchitektur.
QG
Systems Engineer developing Optical Ground Stations for space - based Quantum Key Distribution at Quantum Technology Laboratories. Collaborating on advanced technologies in optical and quantum communication fields.
IT trainee specializing in systems integration at PLATH GmbH & Co. KG. Working on improving IT systems and customer - specific communication solutions.
Senior Systems Engineer at HID managing enterprise infrastructure platforms, securing and sustaining operations across Linux and Windows systems while collaborating with cross - functional teams.
Ausbildung zum Fachinformatiker für Systemintegration bei AGAPLESION in Frankfurt am Main. Praxisorientierte Ausbildung in der IT mit Unterstützung durch erfahrene Mentor:innen.
Ausbildung zum Fachinformatiker:in in der Fachrichtung Systemintegration. Spannende Einblicke in die IT - Welt und praxisorientierte Ausbildung bei AGAPLESION in Kassel.