Hybrid Senior Process Associate – Collections, Claims and Disputes

at Genpact

• Job title: Senior Process Associate – Collections, Claims and Disputes
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: VBA
• Location requirements: Hybrid, Bucharest, Romania

About the role

• Senior Process Associate in Collections, Claims and Disputes at Genpact managing claim documents and client inquiries. Ensuring timely processing of claims with operational support for various business lines.

Responsibilities

• Examine claims documents received
• Examine documents to settle any required adjustments
• Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
• Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
• Issuing, checking and sending dunning letters / Collection letters
• Resolve deductions & disputes
• Follow up on accounts and on disputed items
• Identify potential claims to be called out and refer to appropriate personnel
• Remain abreast of company and industry changes as well as changes in internal processes and procedures
• Provide operational support as needed to various business lines, communicate with customers via phone and written correspondence to obtain specific claim information
• Work with the Accounting team to book corrections and assure ledger
• Support ad hoc requests from Business groups and local units
• Provide required monthly reports
• Successfully graduating the training plan attached to the position and the tasks;
• Updating the working procedures periodically;
• Training other team members regarding the daily tasks whenever necessary and requested by the manager;
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Requirements

• Language level: Serbian, preferably C1 + English, B2
• Graduate / Post-graduate in Business Management or similar
• Anti-money laundering relevant certifications are nice to have
• Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage
• Previous working experience on OTC – Collections is an advantage
• Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
• Good verbal and written communication skills and able to deliver results in time
• Working experience with various countries and cultures would be a plus
• Insurance Certification/ experience would be a plus

Benefits

• Professional development
• AI certifications to advance your skills