Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Senior Process Associate in Collections, Claims and Disputes at Genpact managing claim documents and client inquiries. Ensuring timely processing of claims with operational support for various business lines.
Responsibilities
- Examine claims documents received
- Examine documents to settle any required adjustments
- Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
- Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
- Issuing, checking and sending dunning letters / Collection letters
- Resolve deductions & disputes
- Follow up on accounts and on disputed items
- Identify potential claims to be called out and refer to appropriate personnel
- Remain abreast of company and industry changes as well as changes in internal processes and procedures
- Provide operational support as needed to various business lines, communicate with customers via phone and written correspondence to obtain specific claim information
- Work with the Accounting team to book corrections and assure ledger
- Support ad hoc requests from Business groups and local units
- Provide required monthly reports
- Successfully graduating the training plan attached to the position and the tasks;
- Updating the working procedures periodically;
- Training other team members regarding the daily tasks whenever necessary and requested by the manager;
- Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
- Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Requirements
- Language level: Serbian, preferably C1 + English, B2
- Graduate / Post-graduate in Business Management or similar
- Anti-money laundering relevant certifications are nice to have
- Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage
- Previous working experience on OTC – Collections is an advantage
- Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
- Good verbal and written communication skills and able to deliver results in time
- Working experience with various countries and cultures would be a plus
- Insurance Certification/ experience would be a plus
Benefits
- Professional development
- AI certifications to advance your skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Credit Analyst supporting the Credit Manager with administering credit and collections at Bridgestone. Focusing on compliance, collaboration, and continuous improvement in credit processes.
Credit Controller responsible for managing accounts receivable at a global legal business. Collaborating with clients and internal teams to ensure timely payments and smooth customer experience.
Collections Associate II supporting customers via phone, email, and instant message. Working for a top fintech company in St. Petersburg, FL or Jacksonville, FL.
Credit & Collections Manager overseeing customer credit management and cash collections at Mondelēz International. Managing risk, analyzing data, and leading the C&C process for Latin America.
Credit & Collections Analyst managing bill - to - cash and customer credit operations at Mondelēz International. Resolving complex queries, debt collections, and collaborating with sales teams.
SIGINT Analyst leveraging signal intelligence analysis to enhance UAS operations. Collaborating with team members to identify and exploit communications related to UAS activities.
Collections Specialist evaluating customer orders and account status for Parts Town, a distributor of restaurant parts. Engaging with customers and collaborating with team to drive cash and revenues.
Manager overseeing Credit & Collections department at Comcast. Develops strategies and manages team performance for collections effectiveness.
Credit Analyst supporting credit and collections processes while collaborating with internal teams at Bridgestone. Focusing on improving processes and ensuring compliance across EMEA entities.