Hybrid Sales Program Specialist, Process Associate, Romanian

at Genpact

• Job title: Sales Program Specialist, Process Associate, Romanian
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Lisbon, Portugal

About the role

• Sales Program Specialist supporting scalable sales programs to drive revenue and product adoption at Genpact. Must be knowledgeable in social media products and provide exceptional customer support.

Responsibilities

• support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption;
• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements;
• complete and pass all required training provided by the client;

Requirements

• relevant experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
• comfortable over the phone and navigating CRM systems;
• ability to provide exceptional customer support;
• have strong understanding of social media;
• preferably have experience working with social media monitoring;
• preferably have strong IT knowledge;
• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
• preferably have experience working with small and medium-sized businesses;
• preferably have demonstrated success in driving revenue growth and exceeding sales targets;
• preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
• preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options