Sales Secretary managing leads for a rising plastic surgery clinic in Belo Horizonte. Involves scheduling consultations, understanding client needs, and maintaining patient flow.
About the role
- Sales Program Specialist supporting scalable sales programs to drive revenue and product adoption at Genpact. Must be knowledgeable in social media products and provide exceptional customer support.
Responsibilities
- support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption;
- become and remain knowledgeable and passionate about leading social media products and community standards;
- have strong interpersonal skills, verbal and written communication skills;
- provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
- collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
- act as a point of contact to provide consultative support on agencies and advertisers accounts;
- drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
- educate advertisers on product usage, troubleshoot and resolve complex cases;
- complete the required tasks within the agreed turnaround times and standards of quality;
- have good language requirements;
- complete and pass all required training provided by the client;
Requirements
- relevant experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
- comfortable over the phone and navigating CRM systems;
- ability to provide exceptional customer support;
- have strong understanding of social media;
- preferably have experience working with social media monitoring;
- preferably have strong IT knowledge;
- preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
- preferably have experience working with small and medium-sized businesses;
- preferably have demonstrated success in driving revenue growth and exceeding sales targets;
- preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
- preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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