Sr Onboarding EAR Specialist managing onboarding processes within Ameriprise Financial. Partnering with local operations leaders and mentoring teams in various states and regions.
GE
Hybrid Accounts Receivable Subject Matter Expert – Domain Trainee – French
Posted 3 weeks ago
About the role
- Accounts Receivable Subject Matter Expert – Domain Trainee role at Genpact focused on client accounts reconciliation and process improvement. Collaborating with teams on AR processes in a dynamic environment in Bucharest.
Responsibilities
- Work closely with Team leader and Team members.
- Perform Senior AR Specialist daily activities.
- Help and guide junior colleagues on difficult account reconciliation / escalation cases.
- Help tracking performance the junior other team members' performance.
- Coaching juniors on process related situations.
- Act as client facing person besides the Team leader.
- Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients.
- Analyse reports, flag risks and improvement possibilities to Team Leader and our Client.
- Improve & maintain reports based on the I2C standards.
- Be an active part in internal new projects and produce innovative ideas & ways of executing them.
- Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
- Drive standardization and productivity improvement within the team.
- Collaborates inside the company with members of the same team or other teams to accomplish the allocated tasks.
- Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager.
- Offer support to the team for customer accounts clearings and reconciliations.
- Accomplish all responsibilities in line with client compliance and integrity requirements.
- Create, update, revise, and submit standard operating procedures for approval.
- Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
- Act as a backup or cross-trained for another process or scope of work.
Requirements
- Full professional knowledge of French, min. C1 and English B2
- Business School Degree or qualification or minimum relevant work experience, related experience to either cash collection or customer service, ideally in a multinational environment.
- Ability to work under pressure in a dynamic environment.
- Microsoft Office proficiency, especially Excel.
- Demonstrated effective cash collection skills, with detail orientation.
- Proven financial analysis skills
- Ability to be hardworking and to think “outside the box”.
- Excellent proven interpersonal and teamwork skills.
- Excellent verbal and written communication skills.
- Capable of inventive problem solving, while remaining customer focused.
- Cultural awareness in a diverse and international environment.
- Thirst for learning.
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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