Field Service Technician I at NCR Atleos supporting and maintaining ATMs with minimal experience required. Join a collaborative, fast - paced team with comprehensive training provided.
About the role
- Field Engineer providing technical support, system deployment and customer service for Genetec in a hybrid role. Assisting both remotely and on-site with security solutions.
Responsibilities
- Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
- Act as a primary technical point of contact for key projects to Genetec’s partners.
- Develop and maintain a strong relationship with new and existing customers.
- Develop and maintain an extensive working knowledge of Genetec's solutions.
- Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.
- Ensure timely escalation of critical customer related issues through proper channels.
- Ensure timely resolution of customer issues.
- Conduct monthly proactive system diagnostic of clients’ system and follow-up with a complete diagnostic report.
- Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.
- Provide reporting as requested by Genetec and the customer.
Requirements
- Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
- Experience in customer service, technical support, and/or project management.
- Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
- Excellent knowledge of networking principles and IP protocols.
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
- “Can do” attitude, able to multitask and an ability to manage priorities.
- Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
- Strong team player while possessing the autonomy to manage your own workload.
- Excellent communication skills with a professional level of Arabic and English.
- Capacity to travel 30/40% of the time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Solar Field Service Technician responsible for field maintenance and learning solar safety practices. Working on - site at Refugio, TX, assisting with solar equipment servicing and repairs.
Field Service Engineer for BWT, supervising inspections and maintenance of water treatment systems in the pharmaceutical and biotech industries. Position allows for flexibility and nationwide travel across Germany.
Senior Field Service Engineer providing on - site support for MKS Instruments in the Austin area. Responsible for installation, servicing, and repair of complex equipment in semiconductor manufacturing.
Associate Field Service Technician repairing and delivering Stryker equipment. Supporting the sales team and maintaining customer relationships while working independently in Seattle.
Kubernetes Development / Field Engineer enhancing ODIN at the Edge product and supporting deployments. Collaborate remotely while configuring VMs and using automation technologies.
Field Antenna Engineer supporting and maintaining operational readiness of LEO tracking antennas for Eutelsat Group. Collaborating with Site Management and Vendors on ongoing projects and initiatives.
Senior Technologist at Shermco Canada, leading electrical power system testing and commissioning projects. Working alongside technical teams and mentoring junior staff.
Field Engineer Apprentice responsible for evaluating and troubleshooting medical imaging equipment in hospitals. Ensuring customer satisfaction through effective service delivery and documentation of repairs.
Field Service Technician supporting Edward Jones branch offices and vendor sites. Installing, upgrading, and maintaining connectivity and infrastructure in assigned territory.