Junior ESG Analyst supporting data handling and automation at Banco ABC Brasil, focusing on ESG reporting and analysis to enhance sustainability efforts.
About the role
- Senior Data Analyst transforming how Genesys leverages data to enhance customer experience and operational excellence. Collaborating with teams to create impactful Tableau dashboards and analyze large-scale data.
Responsibilities
- play a pivotal role in transforming how Genesys leverages data to enhance Customer Experience (CX) and operational excellence
- retrieve, analyse, and visualize large-scale data from enterprise data sources to deliver insights that improve Support efficiency, customer satisfaction, and strategic decision-making
- translate complex datasets into actionable insights through compelling Tableau dashboards, text analytics, and machine learning models
- extract, transform, and analyse data from Snowflake, relational databases, and other data warehouses
- write and optimize complex SQL queries to support data exploration, reporting, and advanced analytics
- work with both structured and unstructured data to derive meaningful business insights
- partner with stakeholders to understand business challenges and design analytical approaches to solve them
- apply statistical methods, text analytics, and machine learning techniques (e.g., classification, sentiment analysis, clustering) to uncover patterns and opportunities
- leverage Python or R for automation, predictive analytics, and integration with ML or GenAI models
- build scalable data pipelines and workflows to support both traditional analytics and AI-driven solutions
- design and maintain impactful Tableau dashboards and reports that provide clear, actionable insights
- present analytical findings in a way that supports decision-making and drives measurable business outcomes
Requirements
- Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science or related discipline
- 5+ years of experience in data analytics, with at least 4+ years in advanced analytics or BI roles
- Proven expertise in SQL and data modelling for analytics
- Strong proficiency in Tableau (or Power BI) for visualization and dashboard design
- Solid grounding in statistical and analytical methods—profiling, regression, trend analysis, segmentation, forecasting
- Experience working with Genesys Cloud data or analytics is a strong plus
- Exposure to the AWS ecosystem (e.g., S3, Redshift, Lambda, Glue, SageMaker) is a significant advantage
- Excellent communication and data storytelling skills, with the ability to influence business and technical stakeholders
- Exposure to text analytics/NLP tools or LLM integrations for business applications
Benefits
- larger tech companies perks and benefits
- independence to make a larger impact on the company
- ownership of their work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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