AI and Experience Orchestration Director at Genesys translating client's business goals into impactful AI use cases. Leading advanced AI discussions with stakeholders and driving sales strategies for AI adoption.
Responsibilities
Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders
Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams
Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team
Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities
Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
Requirements
Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills
10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains
Experience with AI-powered customer experience and conversational AI solutions
Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
Ability to create effective territory and account strategies that support growth objectives
Strong critical thinking, problem solving, and communication skills
Effective presentation skills with the ability to serve as a compelling subject matter expert
Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Principal Director leading applied AI initiatives at Aerospace Corporation focused on national security and advanced infrastructure. Driving innovation through AI and cloud integration for complex space systems.
Busperson role at ai Pazzi restaurant in Las Vegas, maintaining dining room standards and assisting servers. Providing excellent guest service and adhering to department policies.
Specialist in Gen AI Development at Sun Life working on innovative technologies and solutions. Collaborating with teams to implement GenAI technologies and improve existing processes.
Supports planning and organization of research projects in Human AI - Interaction at Fraunhofer Institute. Involves interdisciplinary teamwork and various research methodologies.
Werkstudent in Condition Monitoring mit Embedded AI at Fraunhofer in Nürnberg. Developing solutions for embedded AI systems in a flexible part - time role.
Specialist in Gen AI Development at Sun Life, a leading financial services company. Focusing on app development and design with cloud technologies and Gen AI applications.
AI Project Delivery Manager leading the delivery of meaningful AI, Analytics, and Reporting projects at Orica. Transforming business needs into real solutions and guiding data delivery teams.
Senior AI VFX Engineer driving executive engagement with media leaders at Adobe. Overseeing VFX workflow innovations and establishing best practices in media and entertainment sectors.
Chef de Partie preparing hot and cold food items in a culinary setting. Overseeing kitchen operations and ensuring adherence to culinary standards while providing excellent guest service.