Hybrid AI Experience Orchestration Director

Posted last month

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About the role

  • AI and Experience Orchestration Director at Genesys translating client's business goals into impactful AI use cases. Leading advanced AI discussions with stakeholders and driving sales strategies for AI adoption.

Responsibilities

  • Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders
  • Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams
  • Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
  • Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
  • Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
  • Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team
  • Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
  • Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities
  • Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services

Requirements

  • Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills
  • 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains
  • Experience with AI-powered customer experience and conversational AI solutions
  • Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
  • Ability to create effective territory and account strategies that support growth objectives
  • Strong critical thinking, problem solving, and communication skills
  • Effective presentation skills with the ability to serve as a compelling subject matter expert
  • Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Job title

AI Experience Orchestration Director

Job type

Experience level

Lead

Salary

$125,300 - $232,700 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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