Head of Hyper - Converged Infrastructure Stack Development leading technology products and services for Bank of America. Driving strategic outcomes and optimizing operations in a regulated enterprise environment.
About the role
- Director of Technology & Operations at GEM Technologies overseeing IT strategy and operations. Leading the team to deliver exceptional managed services and enhance cybersecurity while ensuring client satisfaction.
Responsibilities
- Define and execute the company’s technology strategy aligned with business goals and the evolving cybersecurity landscape
- Evaluate emerging technologies, tools, and platforms to maintain competitive advantage
- Oversee core MSP platforms (Microsoft 365, security stack, RMM, PSA, backups, networking, etc.)
- Ensure strong cybersecurity standards across internal systems and client environments
- Act as senior technical authority in client-facing discussions when needed
- Standardize and optimize service delivery processes, documentation, and recurring task checklists
- Own continuous improvement initiatives across service operations
- Partner with leadership on capacity planning and resource utilization
- Ensure high-quality, consistent client experience across the MSP
- Lead, mentor, and develop the technical team
- Conduct regular one-on-ones, performance reviews, and feedback cycles
- Oversee hiring and interviewing of employees and contractors
- Develop and maintain technical and behavioral pre-employment assessments
- Foster a culture of accountability, learning, and operational maturity
- Oversee development of Quarterly Business Reviews (QBRs)
- Support key client relationships and escalation management
- Translate client business needs into scalable technical solutions
- Ensure service quality metrics and SLAs are met or exceeded
- Review employee and subcontractor timesheets
- Oversee subcontractor management, approvals, and coordination with billing
- Support billing and invoicing processes in coordination with finance/admin staff
Requirements
- 8–15 years in IT, MSP, or technology services
- Prior leadership experience in an MSP or services-based IT organization
- Strong background in Microsoft ecosystems, cybersecurity, and modern IT stacks
- Proven ability to scale teams and improve operational maturity
- Strategic thinker who is also execution-oriented
- Calm under pressure, structured, and process-driven
- Trusted mentor and people leader
- Comfortable acting as “second-in-command” to the owner
Benefits
- Health insurance
- Dental/Vision insurance
- 4 weeks PTO
- Flexible / remote-first culture
- Clear authority
- Professional development budget and paid certifications
- Conference attendance (MSP-specific)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
BA
Technology Executive leading Hardware and Appliances Engineering, focusing on technology solutions and infrastructure delivery at Bank of America. Responsible for implementing consistent infrastructure build and deployment automation.
Technical Lead for Haustechnik in Thüringen Park Erfurt, ensuring operational integrity of the center. Leading the technician team and overseeing maintenance and compliance for real estate management.
VP of Technology Risk Governance & Control overseeing risk governance for Lifeco's tech initiatives. Collaborating with leadership to enhance the organization's technology risk posture.
CTO role leading dynamic Legal Tech/AI startup in Sydney or Melbourne. Build and scale teams, drive automation of legal workflows, and align technology with business goals.
Physical - AI Applied Researcher at Mobileye's CTO Group developing algorithms for decision - making in autonomous driving systems. Engaging in high - impact applied research with a focus on safety - critical systems.
Technical Manager leading and developing staff while ensuring technical functionality at AHORN Hotels & Resorts in Germany.
CTO leading technical planning of solar - tracker based AgriPV systems. Focusing on quality, performance, and lifecycle responsibilities in a growing company.
PV Solar Field Tech Leader leading a team of PV solar field technicians for project execution and maintenance. Ensuring safety and quality standards for solar projects at NextEra Energy.
Sales Chief Technology Officer at SHI aligning strategic objectives with senior executives and driving innovation through technology solutions. Communicating with technical teams to support sales opportunities.