Customer Success Specialist providing support for SimplePractice platform inquiries in Mexico City. Engaging with customers via email, chat, and calls to enhance their experience with our product.
About the role
- Internship for IT Analyst assisting in digitization of processes while supporting customer needs. Join a global team focused on innovation and value creation.
Responsibilities
- Support a company in the digitization of processes
- Assist customers by providing project support, resources, and expertise
- Manage outsourcing of core processes in administrative/financial and Operations areas
- Verify and collect documents on the platform
- Conduct process analysis for operational improvements
- Adapt contracts based on needs and compliance
- Processing payment requests and invoicing support
- Conduct IT tests in development and production environments
- Provide customer support via calls and emails
Requirements
- Bachelor’s degree in Economics, Business Administration, Finance, or Law – completed or in progress
- Italian language required
- Good proficiency in Microsoft Office Excel and other MS Office applications
- Interest in the world of tax credit and B2B financing
Benefits
- Internship opportunity
- Support for company digitization processes
- Maximum flexibility and operability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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