Interface Configuration Specialist optimizing pension system interfaces for TELUS Health. Collaborating with analysts and QA teams to ensure compliance and quality in configuration solutions.
About the role
- Principal Designer I leading strategic design initiatives for customer experiences at GEICO. Collaborating multidisciplinary teams to enhance service journeys across digital and human-assisted channels.
Responsibilities
- Lead strategic design initiatives that clarify ambiguous problem spaces and reveal underlying customer and business needs.
- Translate complex service and operational challenges into actionable design opportunities and experience principles.
- Partner with Product, Engineering, Operations, and Data teams to envision and deliver holistic service journeys that balance customer delight with operational efficiency.
- Contribute to design systems and standards to ensure consistent user experiences across all digital touchpoints.
- Translate complex ideas into understandable frameworks, blueprints, experience maps and concepts that evolve and enhance how customers and agents interact across digital and human-assisted channels.
- Advocate for the customer through human-centered design methods, including discovery, research and user testing.
- Facilitate workshops and co-creation sessions to align stakeholders around shared outcomes and north-star visions.
- Mentor and elevate the design craft and systems thinking of peers and cross-functional partners.
Requirements
- 10+ years of experience with User Experience design
- Bachelor’s/University degree, Master’s degree preferred
- Proven ability to move fluidly between strategy and execution, from framing opportunity areas to guiding production-ready designs.
- Deep expertise in service design, systems thinking, and experience strategy, with a portfolio demonstrating impact at scale.
- Strong facilitation and storytelling skills to influence decisions and inspire action at all levels of the organization.
- Experience designing for both customer and employee experiences, ideally in complex ecosystems; Delivering omni-channel experiences across web, mobile app and multi-channel communication strategies (e.g. SMS, email, push notifications, alerts)
- Competence in research synthesis, journey mapping, prototyping, and experience measurement as tools for decision-making.
- Proficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teams.
- Familiarity contributing to and working in an established design system within agile development teams.
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
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