Hybrid Field Service Engineer III

at GE HealthCare

• Job title: Field Service Engineer III
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,720 - $151,080 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Fresno, United States

About the role

• Field Service Engineer at GE HealthCare resolving advanced service repairs on medical equipment while ensuring customer satisfaction. Leading team initiatives and providing technical expertise to enhance service quality.

Responsibilities

• Perform advanced troubleshooting and repair on assigned equipment
• May also perform installation, validation and maintenance on assigned equipment
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members
• Lead communications with customers and serve as escalation point for customer-related concerns including installs
• Own customer issues from dispatch or identification of issue to resolution
• Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers
• Lead and communicate HQ and Zone or Area-level initiatives
• Co-lead regular team or modality meetings as required
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
• Effectively communicate and partner with teammates and colleagues
• Serve as a member of the account community for key accounts
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
• Keep up to date with competitor information and market trends
• Demonstrate strong commercial acumen
• Serve as a key member and leader of the account community for assigned accounts
• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth
• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies
• May include application training of clinical or scientific staff on designated equipment

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment
• OR equivalent military education and 4+ years of experience servicing electrical equipment
• OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
• Experience interfacing with both internal team members and external customers as part of a solution based service process
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Experience troubleshooting and responding to customer concerns
• Experience with Web applications as well as Microsoft suite of products.

Benefits

• medical
• dental
• vision
• paid time off
• a 401(k) plan with employee and company contribution opportunities
• life
• disability
• accident insurance
• tuition reimbursement