Regional Field Support Technician diagnosing and repairing lighting and control systems for Acuity Brands. Collaborating with engineering teams and providing on - site customer training with a focus on service quality.
About the role
- Field Service Engineer performing preventative maintenance and troubleshooting on medical equipment while ensuring customer satisfaction. Requires travel to customer locations within Knoxville, TN area.
Responsibilities
- Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
- Assist more experienced field engineers with equipment installation.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
- Effectively communicate and partner with teammates and colleagues.
- Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Serve as a member of the account community for key accounts.
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
- Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- Keep up to date with competitor information and market trends.
- Answer service calls independently without assistance within one year of employment.
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
- Experience with Web applications as well as Microsoft suite of products.
- Must have and maintain a valid Driver's License.
- Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
- Legal authorization to work in the U.S. is required.
Benefits
- Relocation Assistance Provided
- Professional development opportunities
- Competitive compensation
- Career opportunities in a culture that fosters care, collaboration, and support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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