FG
Focus GroupIT Field Engineer
IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high - quality service and troubleshooting network infrastructure issues in the Farnborough area.
About the role
- Contribute to the implementation of ADMS solutions utilizing the Software Suite
- Own technical deliverables during the entire lifecycle of the projects
- Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality
- Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments
- Responsible for go-live readiness and support as well as post-live checkups
- Collaborate with internal team members and clients to ensure customer satisfaction
Requirements
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Software Delivery Services)
- Willingness to travel up to 30% to customer sites
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Ability to document, plan, market, and execute programs
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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