Hybrid International Operations Specialist

at GCL Global Holdings

• Job title: International Operations Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$70,000 - CA$90,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• International Operations Specialist developing and executing logistics strategies for member sport organizations. Handling import/export processes and client relationships in a dynamic environment.

Responsibilities

• The International Operations Specialist plays an integral role in developing and executing an overall logistics strategy to meet the diverse needs of member sport organizations, and partners.
• Coordinates and manages the end-to-end import/export processes, ensuring timely movement of a client’s goods across different countries and regions, while providing exceptional customer service in promptly and professionally addressing client inquiries and concerns.
• Manages relationships with international carriers, negotiates rates and secures optimal shipping options for clients.
• Collaborates with various departments, including finance and customer service, to ensure seamless operations.
• Arranges domestic and international import/export shipments via air, trucking and ocean.
• Builds and maintains strong relationships with smaller ad hoc clients and larger assigned accounts to provide superior logistics service and develop client loyalty for long-term business.
• Communicates and collaborates with project stakeholders, clients and vendors to understand their shipping requirements and provide tailored solutions.
• Prepares and processes the necessary documents and paperwork for the import and export of goods, such as commercial invoices, packing lists, certificates of origin, and customs declarations.
• Coordinates with customs authorities to ensure compliance with import/export regulations and documentation.
• Proactively identifies cost-saving opportunities and efficiency improvements in import/export processes; stays informed on international trade regulations changes and industry trends.
• Resolves any customs clearance or transportation issues during the international shipping process, such as delays, damages, losses, or disputes to maintain the integrity of the supply chain.
• Evaluates and optimizes the efficiency, quality, and cost-effectiveness of the international shipping process, as well as identifying and implementing improvement opportunities.
• Manage daily activities, associated trackers, while optimizing delivery scheduling and plan, and organizing and supervising on-site labor force.
• Monitors, measures, manages and reports on event/project performance.

Requirements

• 2-3 Year’s Related Experience is preferred
• No previous logistics experience is required if the candidate has the propensity to grasp operational processes and procedures
• Enjoy and comfortable working in a customer service role
• Advanced computer skills including programs such as Microsoft Excel, Smartsheet and Outlook
• Must be open to change and an advocate for continuous improvement.
• Must be highly organized with the ability to multitask
• Ability to work in a fast-paced and dynamic environment; especially in project management
• Excellent communication skills
• Must be results-oriented and willing to take ownership of all assigned projects
• Team player with a positive attitude.

Benefits

• Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
• Comprehensive medical, dental, and vision plans are just the start.
• Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Welcoming a new addition? We offer generous paid parental leave for all parents.
• Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
• Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Score potential discounts on home and auto insurance through Farmers Insurance.