General Manager in Training at Apex Service Partners learning operations and management in a successful trades business. Play a key role in team development, financial performance, and operational leadership.
About the role
- Quality Manager / Trainer enhancing installation standards for heat pump deployments with a focus on training and documentation. Collaborating with external partners for continuous improvement.
Responsibilities
- Create, maintain and continuously develop training materials, technical guides and checklists for external plumbing, heating and HVAC installation partners
- Document all relevant installation processes — practical, standardized and easy to understand
- Use and, where appropriate, further develop a modern digital tool to train partner companies efficiently (e‑learning, onboarding platforms, video formats, etc.)
- Deliver technical training (remote and on-site) for new teams and provide refresher training for existing contractors
- Perform quality inspections of completed installations based on technical criteria — including on-site checks when required
- Prepare qualitative feedback on installations for the respective partner teams
- Feed these findings back into the training processes to drive continuous improvement
- Work closely with Operations, Key Account Management and the Technical team to further develop our standards
Requirements
- Completed vocational training in the plumbing/heating/HVAC field (e.g., heating, sanitary and air‑conditioning installer) — ideally with a master craftsman (Meister) qualification, technician training or an equivalent qualification
- Practical experience in heat pump installation
- A clear understanding of what high‑quality technical workmanship looks like — and how to lead others to achieve it
- Technical affinity and experience using digital tools for knowledge transfer (e.g., Google Workspace, LMS, training videos, interactive training platforms)
- Didactic aptitude, a structured working style and strong communication skills
- Very good German language skills (C2); Eastern European languages are a plus
Benefits
- Attractive compensation
- Hybrid working: partial home office possible after onboarding
- Laptop and company mobile phone
- Modern, centrally located office in Berlin
- Healthy, discounted lunch
- Collegial team with a genuine learning and feedback culture
- Training opportunities and long‑term development prospects
- Freedom to shape your role in a forward‑looking company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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