Associate Director leading digital field capability strategy for Galderma, enhancing customer engagement for the pharmaceutical field force. Overseeing the integration of digital tools for sales effectiveness and customer interaction.
Responsibilities
Develop and execute a multi-year strategy for field digital enablement that supports commercial priorities and talent development goals
Serve as a senior advisor to Sales leadership on digital engagement trends, capability gaps, and readiness for new initiatives
Act as the business owner for the sales force digital engagement ecosystem, defining the roadmap for key capabilities including the Veeva Commercial Cloud platform, AI-driven insight/NBA engines, Interactive Visual Aids (IVAs), virtual engagement/remote detailing tools, and field-facing content portals
Lead high-priority initiatives for the field force, including the pilot and national rollout of new digital engagement tools, AI-powered dashboards, and platforms
Ensure field digital capabilities are fully integrated with enterprise omnichannel customer journeys
Collaborate with Sales Training to design and implement learning programs that support the adoption of new digital tools, data-driven selling models, and virtual engagement skills
Oversee the field strategy and platform integration for digital sample management and fulfillment
Establish and manage a network of "field champions" or "super users" to foster a culture of continuous improvement and embed best practices
Collaborate with Compliance, Regulatory, and Medical Affairs to ensure all field-facing digital tools and content meet FDA, PhRMA, and corporate standards
Requirements
Bachelor’s degree in Life Sciences, Business, Education, or related field (Master’s preferred)
8-10+ years in pharmaceutical, biotech, or dermatology roles
5+ years of progressive responsibility in sales, sales leadership, sales training, or commercial digital/IT roles
Deep expertise and hands-on experience with the Veeva Commercial Cloud ecosystem (including CRM, Approved Email, CLM, and Veeva Engage) is required
Demonstrated success leading large-scale change management or technology adoption initiatives for a sales organization
Proven ability to influence senior leaders and drive adoption of new digital ways of working across a matrix organization
Strong understanding of omnichannel marketing principles and the integration between sales and marketing platforms
In-depth knowledge of FDA regulations, PhRMA Code, and healthcare compliance guidelines
10-20% travel
Benefits
Health insurance
401(k) plan with employer match
Generous paid time off policy
Hybrid work schedules
Annual short-term incentive program based on corporate performance with a multiplier focused on individual performance
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