Hybrid Associate Director, Digital Field Enablement

Posted 3 weeks ago

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About the role

  • Associate Director leading digital field capability strategy for Galderma, enhancing customer engagement for the pharmaceutical field force. Overseeing the integration of digital tools for sales effectiveness and customer interaction.

Responsibilities

  • Develop and execute a multi-year strategy for field digital enablement that supports commercial priorities and talent development goals
  • Serve as a senior advisor to Sales leadership on digital engagement trends, capability gaps, and readiness for new initiatives
  • Act as the business owner for the sales force digital engagement ecosystem, defining the roadmap for key capabilities including the Veeva Commercial Cloud platform, AI-driven insight/NBA engines, Interactive Visual Aids (IVAs), virtual engagement/remote detailing tools, and field-facing content portals
  • Lead high-priority initiatives for the field force, including the pilot and national rollout of new digital engagement tools, AI-powered dashboards, and platforms
  • Ensure field digital capabilities are fully integrated with enterprise omnichannel customer journeys
  • Collaborate with Sales Training to design and implement learning programs that support the adoption of new digital tools, data-driven selling models, and virtual engagement skills
  • Oversee the field strategy and platform integration for digital sample management and fulfillment
  • Establish and manage a network of "field champions" or "super users" to foster a culture of continuous improvement and embed best practices
  • Collaborate with Compliance, Regulatory, and Medical Affairs to ensure all field-facing digital tools and content meet FDA, PhRMA, and corporate standards

Requirements

  • Bachelor’s degree in Life Sciences, Business, Education, or related field (Master’s preferred)
  • 8-10+ years in pharmaceutical, biotech, or dermatology roles
  • 5+ years of progressive responsibility in sales, sales leadership, sales training, or commercial digital/IT roles
  • Deep expertise and hands-on experience with the Veeva Commercial Cloud ecosystem (including CRM, Approved Email, CLM, and Veeva Engage) is required
  • Demonstrated success leading large-scale change management or technology adoption initiatives for a sales organization
  • Proven ability to influence senior leaders and drive adoption of new digital ways of working across a matrix organization
  • Strong understanding of omnichannel marketing principles and the integration between sales and marketing platforms
  • In-depth knowledge of FDA regulations, PhRMA Code, and healthcare compliance guidelines
  • 10-20% travel

Benefits

  • Health insurance
  • 401(k) plan with employer match
  • Generous paid time off policy
  • Hybrid work schedules
  • Annual short-term incentive program based on corporate performance with a multiplier focused on individual performance

Job title

Associate Director, Digital Field Enablement

Job type

Experience level

Senior

Salary

$170,000 - $210,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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