Hybrid Client Relations Partner

at G2

• Job title: Client Relations Partner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 - $77,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fort Myers, United States

About the role

• Client Relations Partner driving customer engagement and retention for Buyer Discovery product. Supporting enterprises in leveraging insights for strategic decisions.

Responsibilities

• Facilitate onboarding calls for new Buyer Discovery clients, familiarizing them with the product.
• Proactively build relationships with existing clients over the phone to ensure that they are engaged and getting the highest return on their investment with Buyer Discovery.
• Support our largest and most strategic enterprises across G2 Digital Markets.
• Become a strategic partner to clients by keeping up to date with their key challenges and opportunities.
• Drive continuous client usage of the Buyer Discovery product by ensuring the connection of key business decisions and initiatives to Digital Markets expertise.
• Be the main point of contact for any support that clients require with their Buyer Discovery subscription.
• Partner with your colleagues in Account Management to manage and retain client relationships and build client loyalty.
• Understand and capture how the client measures value and ensure this is over delivered throughout the contract lifecycle.
• Continually stay abreast of new Buyer Discovery product enhancements and Data Insights product offerings.

Requirements

• 2-3 years of relevant sales or customer support experience.
• Proficient computer skills required.
• Experience with an array of marketing technologies and CRM software systems
• Strong understanding of how to measure and report on marketing and sales effectiveness by moving leads to opportunities through to close.
• Exceptional communication skills, verbal and written.
• Excellent interpersonal skills, with the ability to persuade and influence others.
• Strong collaboration skills to partner with sales to understand the client’s goals and tailor service accordingly.
• Strong organizational and time management skills, with the ability to multitask.
• Comfortable speaking the language of sales and marketing executives.
• Interest in marketing, business, and technology.
• Enthusiasm for helping and educating others.
• Bachelor’s degree preferred but not required.

Benefits

• flexible work
• ample parental leave
• unlimited PTO