Customer Solutions Consultant managing high - quality implementations of Esper's platform for government organizations. Collaborating cross - functionally and ensuring positive customer outcomes during the implementation lifecycle.
About the role
- Solutions Architect providing tailored technical and analytical solutions for customer engagements at Fullstory. Collaborating with stakeholders to enhance data maturity and improve customer experiences.
Responsibilities
- Act as the primary consultant for standard customer engagements, serving as a trusted technical advisor across topics such as data capture, performance optimization, and third-party integrations.
- Partner with customers to design and deliver technical solutions and project plans that align with their skills, timelines, and business goals, helping them advance their data maturity with Fullstory.
- Collaborate with a wide range of customer stakeholders to diagnose challenges, write or review code when needed, and ensure successful implementations.
- Translate complex technical concepts and findings into clear summaries, presentations, and recommendations that resonate with both technical and non-technical audiences.
- Tailor communication styles to different customer roles, building strong relationships and helping teams confidently adopt and advocate for Fullstory.
- Maintain clear documentation of customer priorities, project outcomes, and value delivered to support continuity and demonstrate the impact of our consulting services.
Requirements
- Technical Fluency: Experience investigating and troubleshooting modern web applications, including using browser developer tools to diagnose front-end behavior, network activity, and data capture challenges.
- Analytical Problem-Solving: Demonstrated ability to apply analytical thinking to technical implementations, integrations, or instrumentation challenges to determine effective solutions.
- Client Engagement & Stakeholder Management: Ability to lead day-to-day client conversations, translate technical concepts into actionable recommendations, and coordinate across teams to deliver results.
- Industry Awareness: Familiarity with digital product environments and industries such as SaaS, Marketing, or eCommerce to provide contextually relevant guidance.
- AI Proficiency: Familiarity with AI tools and demonstrated ability to leverage them to improve efficiency, accelerate analysis, refine deliverables, or streamline recurring tasks.
Benefits
- Flexibility and Connection.
- Benefits.
- Learning opportunities.
- Productivity support.
- Team Collaboration.
- Paid parental leave.
- Bereavement leave, including miscarriage/pregnancy loss
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