Hybrid Solutions Architect

Posted 3 weeks ago

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About the role

  • Solutions Architect providing tailored technical and analytical solutions for customer engagements at Fullstory. Collaborating with stakeholders to enhance data maturity and improve customer experiences.

Responsibilities

  • Act as the primary consultant for standard customer engagements, serving as a trusted technical advisor across topics such as data capture, performance optimization, and third-party integrations.
  • Partner with customers to design and deliver technical solutions and project plans that align with their skills, timelines, and business goals, helping them advance their data maturity with Fullstory.
  • Collaborate with a wide range of customer stakeholders to diagnose challenges, write or review code when needed, and ensure successful implementations.
  • Translate complex technical concepts and findings into clear summaries, presentations, and recommendations that resonate with both technical and non-technical audiences.
  • Tailor communication styles to different customer roles, building strong relationships and helping teams confidently adopt and advocate for Fullstory.
  • Maintain clear documentation of customer priorities, project outcomes, and value delivered to support continuity and demonstrate the impact of our consulting services.

Requirements

  • Technical Fluency: Experience investigating and troubleshooting modern web applications, including using browser developer tools to diagnose front-end behavior, network activity, and data capture challenges.
  • Analytical Problem-Solving: Demonstrated ability to apply analytical thinking to technical implementations, integrations, or instrumentation challenges to determine effective solutions.
  • Client Engagement & Stakeholder Management: Ability to lead day-to-day client conversations, translate technical concepts into actionable recommendations, and coordinate across teams to deliver results.
  • Industry Awareness: Familiarity with digital product environments and industries such as SaaS, Marketing, or eCommerce to provide contextually relevant guidance.
  • AI Proficiency: Familiarity with AI tools and demonstrated ability to leverage them to improve efficiency, accelerate analysis, refine deliverables, or streamline recurring tasks.

Benefits

  • Flexibility and Connection.
  • Benefits.
  • Learning opportunities.
  • Productivity support.
  • Team Collaboration.
  • Paid parental leave.
  • Bereavement leave, including miscarriage/pregnancy loss

Job title

Solutions Architect

Job type

Experience level

Mid levelSenior

Salary

$115,000 - $125,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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