Solutions Architect providing tailored technical and analytical solutions for customer engagements at Fullstory. Collaborating with stakeholders to enhance data maturity and improve customer experiences.
Responsibilities
Act as the primary consultant for standard customer engagements, serving as a trusted technical advisor across topics such as data capture, performance optimization, and third-party integrations.
Partner with customers to design and deliver technical solutions and project plans that align with their skills, timelines, and business goals, helping them advance their data maturity with Fullstory.
Collaborate with a wide range of customer stakeholders to diagnose challenges, write or review code when needed, and ensure successful implementations.
Translate complex technical concepts and findings into clear summaries, presentations, and recommendations that resonate with both technical and non-technical audiences.
Tailor communication styles to different customer roles, building strong relationships and helping teams confidently adopt and advocate for Fullstory.
Maintain clear documentation of customer priorities, project outcomes, and value delivered to support continuity and demonstrate the impact of our consulting services.
Requirements
Technical Fluency: Experience investigating and troubleshooting modern web applications, including using browser developer tools to diagnose front-end behavior, network activity, and data capture challenges.
Analytical Problem-Solving: Demonstrated ability to apply analytical thinking to technical implementations, integrations, or instrumentation challenges to determine effective solutions.
Client Engagement & Stakeholder Management: Ability to lead day-to-day client conversations, translate technical concepts into actionable recommendations, and coordinate across teams to deliver results.
Industry Awareness: Familiarity with digital product environments and industries such as SaaS, Marketing, or eCommerce to provide contextually relevant guidance.
AI Proficiency: Familiarity with AI tools and demonstrated ability to leverage them to improve efficiency, accelerate analysis, refine deliverables, or streamline recurring tasks.
Benefits
Flexibility and Connection.
Benefits.
Learning opportunities.
Productivity support.
Team Collaboration.
Paid parental leave.
Bereavement leave, including miscarriage/pregnancy loss
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