Hybrid Product Manager – Care Mode

at Fullscript

• Job title: Product Manager – Care Mode
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$105,000 - CA$130,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Product Manager driving Care Mode transformation for healthcare technology company Fullscript. Leading initiatives to engage patients and support practitioners through innovative product management.

Responsibilities

• Lead initiatives from discovery through launch, including problem framing, scope definition, PRDs, execution, and iteration.
• Drive focused, fast-paced delivery cadences with Design and Engineering—grooming, sequencing, and making tradeoffs with clarity.
• Translate big-picture strategy into practical, measurable product work that reinforces clinical credibility and drives patient follow-through.
• Ship early-stage Care Mode features like check-ins, nudges, plan reinforcement, and lightweight guidance frameworks.
• Support behavior change by designing experiences that reduce cognitive load, clarify next steps, and adapt to patient context.
• Define success metrics up front, and validate them post-launch using tools like Mixpanel and Looker.
• Partner with Analytics to build dashboards and run fast, lightweight learning loops that guide future iterations.
• Collaborate with Clinical, Product, and Practitioner teams to ensure new experiences are trusted, safe, and aligned across surfaces.
• Work with Marketing and Customer Success to support positioning, launch planning, and practitioner education.

Requirements

• 3–6 years of Product Management experience, with full ownership of feature delivery.
• Strong communication and writing skills—clear PRDs, good decisions, clean execution.
• Experience shipping mobile-first product experiences (native or responsive web).
• Comfort with product analytics and defining instrumentation.
• Familiarity with experimentation practices and launch safety (e.g., phased rollouts, kill switches).
• **Bonus if you have:**
• Background in healthcare or high-trust environments.
• Exposure to behavior change or habit-formation design patterns.
• Experience building digital coaching and engagement systems.

Benefits

• Generous PTO and competitive pay
• Fullscript’s RRSP match program for financial health
• Flexible benefits package and workplace wellness program
• Training budget and company-wide learning initiatives
• Discount on Fullscript catalog of products