Implementation Consultant leading and coordinating post-sales for customer onboarding. Transforming client experience and ensuring technical readiness for successful implementation at Frontify.
Responsibilities
As an Implementation Consultant within Product Services, you are responsible for leading and coordinating the post-sales implementation journey for new customers.
You act as the primary point of contact during this critical transition phase, ensuring customers are both operationally and technically prepared for a successful onboarding.
Working closely with Sales, Customer Success, Partnerships, and Technical Solutions, you align stakeholders, clarify requirements, and drive implementation milestones forward.
You proactively identify risks, manage dependencies, and ensure all prerequisites are in place before onboarding begins.
Implementation serves as the central coordination layer between deal close and Customer Success handover — ensuring a seamless transition, strong customer confidence, and a solid foundation for long-term success.
Requirements
Proven experience in SaaS implementation, delivery, or Professional Services roles.
Strong project or program management skills across multiple teams.
Experience owning post-sale delivery phases or complex handovers.
Client-facing experience leading implementation or delivery kick-offs.
Strong organizational and follow-through skills.
Interest in shaping and evolving processes.
Sufficient technical fluency to:
Understand DAM / content platform concepts.
Identify gaps or risks.
Know when to involve technical specialists.
Experience with DAM, CMS, PIM, or MarTech platforms.
Experience working closely with Sales and Customer Success teams.
Exposure to integrations (SSO, CMS, APIs) at a coordination level.
Experience helping define or scale delivery or implementation processes.
Background in digital agencies, consultancies, or platform implementations.
PMP Certification.
Benefits
Medical, dental, and vision coverage with fully company-paid plan options
401k with 5% matching
A minimum of 25 days of PTO per year
Paid educational and wellbeing days off
Parental, bereavement, and sick leave Wellbeing, learning and development, and commuter allowance
Home office setup budget
Weekly free office lunch
Workation: Work from inspiring locations around the world (45 days annually)
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