Oversees operations and engineering at retail mall, ensuring safety, efficiency, and compliance. Manages teams, contractors, and vendor performance for seamless mall operations.
Responsibilities
Coordinate with the District FM Engineering team on engineering systems and MEP operations within retail mall common areas and tenant premises
Manage and supervise outsourced security service providers to ensure safety, efficiency, and service quality
Supervise daily operations of retail mall common areas to maintain cleanliness, readiness, and visual standards
Manage procurement and contracts for outsourced services, including common area improvement works, security, and mall operations
Ensure compliance with applicable building codes, fire & safety regulations, and operational standards
Manage operational budgets related to engineering coordination, security, and operations
Lead and develop internal teams and outsourced partners to deliver operational excellence
Participate in operational and management meetings as required
Requirements
Bachelor’s degree in related field
10–15 years of experience in retail mall operations, facilities management, or engineering coordination
Good understanding of MEP systems and retail mall operations (coordination level)
Experience coordinating with FM / Engineering teams, tenants, and fit-out contractors
Knowledge of safety, security, and regulatory compliance for retail environments
Experience managing outsourced services, including security and mall operations, with SLA/KPI oversight
Ability to manage OPEX/CAPEX budgets and control operational costs
Strong leadership, coordination, and stakeholder management skills
Benefits
Professional certifications (e.g. FM, PMP, NEBOSH, Fire & Safety) are an advantage.
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