Lead MSL Field Director for Johnson & Johnson, focusing on Hematology products and scientific engagement collaboration. Oversee team performance while ensuring compliance and strategic execution in the Western U.S.
About the role
- Service Delivery Director leading delivery teams and managing customer projects at AgentSync. Ensuring software delivery excellence across insurance customers in a scaling organization.
Responsibilities
- Own, manage, and deliver all assigned customer engagements from initial scoping during the sales prospecting phase, through any subsequent onboarding phases, with a handoff to Customer Success and Support.
- Lead Professional Services delivery teams: Project Managers, Technical Solution Engineers, Solutions Consultants and other applicable roles.
- Responsible for all engagement staffing assignments, allocations, time tracking, Project Management adherence to best practices, delivery strategy, customer facing management and escalations.
- Responsible for management of all time, scope, and budget expectations for each engagement
- Partner with Sales to support pre-sales activities, including creating implementation plans, presenting implementation approaches, scoping, pricing and drafting SOWs.
- Lead, and own, key process areas through design and implementation of scalable frameworks, tools, best practices.
- Drive initiatives that advance operational maturity across the delivery organization.
- Lead a cross-functional team by setting clear expectations, building community, and inspiring excellence.
- Drive team culture and performance through coaching, career development, and balancing skills to meet business needs.
- Ensure governance and quality by adhering to best practices and managing portfolio risks.
- Serve as the senior escalation point for complex project challenges, ensuring clear communication, strategic alignment and timely resolution to maintain customer satisfaction.
- Collaborate with cross-functional partners to identify at-risk customers and address implementation needs.
Requirements
- 10+ years experience in project/program management, ensuring software delivery excellence: on time, on budget, in scope, navigating complex organizational dynamics.
- Demonstrated excellence in both internal and external (customer-facing) verbal and written communication.
- System integration partner and contract staffing management experience
- Extensive knowledge of SaaS delivery product delivery and operations, with the ability to translate technical solutions into business outcomes.
- Demonstrated ability to lead and manage cross-functional teams, fostering growth, accountability, and collaboration.
- Consulting background with a focus on driving value for clients and aligning solutions with their objectives.
- Exceptional facilitation skills to guide teams and customers through complex, sometimes challenging, discussions and decision-making processes.
- Outstanding presentation and communication skills, with the ability to engage audiences at all organizational levels.
- Structured and well-organized work cadence with comfort tackling complexity and ambiguity
- A strong track record of problem solving and a “roll up your sleeves” mentality.
Benefits
- Medical - Cigna plans with 100% employer paid premiums on 2 plan options
- Dental - 100% paid premium plan for you and your dependants
- Vision - 100% paid premium plan for you and your dependants
- Employee Assistance Plan
- 401(k) retirement savings plan
- HSA employer contributions
- Flexible PTO
- 12 paid holidays per year
- 12 weeks parental leave w/generous return to work stipend
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Product Delivery overseeing UI/UX in technology solutions for global brands. Leading team collaboration to ensure high - quality delivery and operational excellence.
Director leading Public Safety solutions at VIA. Driving mission - centric AI initiatives for safety agencies and stakeholders.
Director of Asset Services managing real estate operations and team leadership. Overseeing client relationships and financial benchmarks for diverse properties.
Senior Fullstack (MERN) Developer at Marsh Tech in India, focusing on document ingestion and process automation across teams.
Clinic Area Director responsible for Neko Health’s operational standards and leadership in New York clinics. Integrating company culture and maintaining quality patient care across multiple locations.
Managing Director & Co - Founder for a UK - based healthcare technology platform. Responsible for building and scaling clinic and digital health initiatives in the UK.
Director of Alumni Relations managing alumni engagement strategies at Clarke Schools. Developing programs and fostering connections with former students and their families.
Director/Senior Director at Ankura delivering real estate advisory services. Focus on valuation, market analysis, and client presentations within a hybrid work environment.
Regional QSE Director overseeing quality and food safety systems across the CCAR region. Partnering with stakeholders to drive compliance and continuous improvement initiatives.