Client Solutions Manager fostering business development to grow client base in marketing and creative sectors. Engaging with C - level executives and managing exceptional customer service satisfaction.
About the role
- Senior Solutions Engineer managing technical responsibilities for enterprise automation with global customers. Located in Berlin, handling pre-sales and post-sales operations across multiple regions.
Responsibilities
- Pre-Sales Technical Leadership (Rendition Server)
- Partner with Sales across EMEA, US, and APAC to drive technical wins
- Support closed markets including Japan, China, Taiwan, and Korea
- Enable channel partners, SIs, and resellers
- Run technical discovery, architecture discussions, demos, and scenario-based positioning
- Own technical responses for RFPs/tenders and help customers build internal approval cases
- Set up and support customer trials (typically 6 weeks to 6 months)
- Post-Sales & Production Ownership
- Provide post-sales technical ownership for ~55 enterprise customers worldwide (plus growing eSign environments)
- Support both direct and partner-led deployments
- Serve as an escalation point for production environments where downtime isn’t an option
- Support large-scale deployments processing hundreds of millions to billions of pages per year
- Engage customers via Salesforce, email, and direct calls to drive resolution and stability
- Product Partnership (Enterprise Automation)
- Work closely with Product Management on planning, prioritization, and release readiness
- Support integration efforts across Rendition Server, Smart Redact Server, and IDP
- Join customer conversations tied to security audits, architecture reviews, and feature requests
- Intelligent Document Processing (IDP) Enablement
- Identify strong-fit customers and use cases for IDP
- Participate in internal strategy and planning calls
- Co-lead customer engagements as the technical solution owner
- Position IDP as an enterprise solution and entry point during presentations
- Optional Areas (Nice to Have / Depending on Need)
- PDF Compressor: help with complex escalations and renewal/support situations
- CVision legacy products: advanced support for OpenText integrations (Captiva, Documentum)
- Developer/Engineering support: reproduce edge cases, validate fixes, reduce engineering load; coordinate with vendors (e.g., Callas, Tungsten)
- Cross-functional support: provide technical input for Finance (delivery/audit questions) and Marketing (data sheets, white papers)
Requirements
- Experience in PDF, document management, and document-centric workflows
- Strong track record across pre-sales + post-sales technical ownership
- Comfort supporting mission-critical, high-volume production environments
- Solid understanding of server architectures (on-prem, virtualized, cloud, hybrid)
- Clear communicator with customers, partners, and internal stakeholders
- Able to operate independently while coordinating tightly with Sales, Support, and Product
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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