Hybrid Implementation Services Manager

Posted 1 hour ago

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About the role

  • Manager of implementation consultants delivering predictable customer implementations at Intelex. Ensuring operational excellence and customer satisfaction as a priority.

Responsibilities

  • Lead a global team of implementation consultants delivering customer implementations with predictable execution and measurable outcomes.
  • Balance portfolio delivery leadership, customer relationship stewardship, people management, and operational excellence.
  • Strengthen customer satisfaction through proactive engagement, expectation-setting, and decision-ready status reporting.
  • Assign consultants to projects based on scope, expertise, complexity, and resource availability.
  • Drive adherence to implementation methodology, project standards, and best practices.

Requirements

  • Proven leadership experience in consulting or professional services, including people management.
  • Track record delivering high-quality enterprise and midmarket SaaS implementations.
  • Strong customer-facing presence and ability to build trusted relationships at multiple organizational levels.
  • Proactive problem-solving and escalation management; comfortable leading through ambiguity and pressure.
  • Strong collaboration in dynamic, fast-paced environments with cross-functional dependencies.
  • Passion for innovation, process improvement, and operational excellence (Kaizen mindset).
  • Exceptional communication, interpersonal, and project management skills.
  • Self-motivated with a commitment to continuous learning and developing others.

Benefits

  • Health insurance
  • 401(k) retirement plans
  • Paid time off
  • Flexible working arrangements
  • Professional development opportunities
  • Continuous improvement initiatives

Job title

Implementation Services Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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