DFIR Manager responsible for guiding cyber incident responses and overseeing investigations at RSM. Leading teams through high - severity ransomware events and managing stakeholder engagement during crises.
About the role
- Service Delivery Manager leading teams and providing best in class technical support. Managing incident and service request activities while ensuring customer satisfaction and team development.
Responsibilities
- Responsible for leading and guiding a team of direct or indirect reports to meet specific individual and team orientated business objectives.
- Assess and coach the team using empirical data and customer satisfaction surveys.
- Provide leadership by defining and communicating the team's business objectives.
- Oversee all Level 1 support staff and manage activities related to incident management, requests, and knowledge base in ServiceNow.
- Develop the team, identify training needs and motivate them to deliver high quality and productivity.
Requirements
- Education: Bachelor’s Degree
- Exp Level: 10+ Years
- Experience in Oracle Applications (EBS and Oracle SaaS).
- Hands-on experience in a fast-paced, technical environment.
- Excellent customer service skills are required.
- Familiarity with ServiceNow is acceptable; knowledge of ServiceNow is ideal.
- Excellent verbal and written communication skills across all levels of the enterprise are essential.
Benefits
- Candidates may be required to work varied days/hours and remain flexible based on business needs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Government Affairs Manager at Philips handling complex governmental issues and strategic relationships. Coordinating team management and external affairs for organizational growth and compliance.
Store Manager responsible for driving sales and delivering engaging customer experiences at Urban Outfitters. Leading team development and maintaining operational excellence in the store.
Technical Partner Manager at ZEISS identifying tech partnership opportunities. Collaborating with various teams and steering organization growth in AR/VR innovations.
Assistant Store Manager helping to elevate the Marrickville DECJUBA store experience through teamwork and leadership. Join a growing retailer committed to fashion and community.
Lead and manage the Talent Acquisition at NTT DATA, focusing on critical senior roles in IT Services and B2B Sales. Provide insights and oversee hiring strategy and execution.
Appeals Case Manager responsible for processing appellate cases from receipt to disposition in U.S. Court of Appeals, including case management, compliance monitoring, and legal document handling.
Assistant Manager in charge of product support at KSB, handling quality control and manufacturing drawings for pumps. Collaborating with teams to resolve technical issues and maintain standards.
Key Account Manager at Dentsply Sirona maximizing sales potential in dental products. Managing relationships and executing strategies across hospitals and dental care organizations.
Manager focusing on Private Brands Commercialization at Vitamin Shoppe. Ensuring timely product launches through effective vendor management and collaboration.