Dynamics 365 Finance Architect at Avanade driving critical ERP transformations and integration across functional areas. Collaborating with stakeholders to ensure client needs are met and processes aligned.
About the role
- Customer Success Consultant leading client solutions to enhance the adoption of ServiceChannel’s offerings. Collaborating with clients and cross-functional teams to deliver training and product improvements.
Responsibilities
- Recommend ServiceChannel standard methodologies, processes, and configurations that align with the customer's business objectives and strategy, driving the full potential and adoption of ServiceChannel’s product offering throughout the customer lifecycle
- Lead customer solutions meetings with or without a Customer Success Manager (CSM) to help deliver a process/workflow that is satisfactory to the client
- Collect and communicate intelligent customer feedback to drive ongoing product improvements.
- Be a client advocate, while keeping ServiceChannel values and initiatives in mind.
- Provide internal communications regarding Customer’s configuration, usage information, satisfaction of the system and churn risk.
- Provide training and guidance to Clients on ServiceChannel applications, collaborating with internal cross-functional partners on ongoing training needs, development of new training, and training delivery.
Requirements
- English proficiency
- Previous hands on experience with another SaaS or CMMS platform
- CRM Application skills
- 2+ years with Customer Success or Customer Support
- Excellent written and verbal communication, strong interpersonal skills
- Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy
- Solid project management skills
- Passion to build customer relationships, provide customer service, and empathetic conflict resolution skills.
- Strong attention to detail. Ability to accurately capture specific pieces of information (details) and then document these details in the written form, while speaking with the caller as well as following processes correctly.
- Collaboration and teamwork. While most of the role is an individual contributor, team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations and program development efforts.
- Willingness and desire to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Solution Architect designing, developing, and implementing solutions for complex business challenges. Collaborating with stakeholders and managing risk to deliver robust, scalable architectures.
Senior Smart Factory Engineer at ResMed driving digital transformation in manufacturing across global sites. Leading machine connectivity and integration for optimized manufacturing systems.
Technical Solutions Lead bridging customers and product, managing technical delivery for enterprise accounts. Driving adoption and ensuring successful implementation of our rental solutions.
Principal Solutions Architect at CACI leading proposal efforts for government contracts. Leveraging technical expertise to develop client - focused solutions addressing critical needs in national security.
AI Solution Architect overseeing architecture for AI systems in Internal Audit. Leading integration of AI technologies to enhance audit quality and productivity.
Solution Architect designing end - to - end application architectures aligned with business needs at Richter. Leading complex initiatives and architectural guidance across projects in IT.
Solutions Architect translating client data needs into actionable solutions at Fitch Solutions. Collaborating in a hybrid environment with opportunities for growth and professional development.
Sr. Business Solutions Architect designing, building, and maintaining integrations and automations for NinjaTrader. Focused on enhancing technical execution across various platforms and workflows.
IT Systems & Solutions Architect driving business efficiency via architecture of corporate data flow. Engaging with various departments to ensure innovative and scalable operations.