Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Representative assisting customers with inquiries and RMAs for Fluke Biomedical products. Collaborating with the Client Experience team in a hybrid work environment.
Responsibilities
- Respond to and document all customer complaints and ensure appropriate actions are taken for problem resolution for Return Material Authorizations (RMA).
- Resolve customer emails and phone calls (55+/day) to set up RMAs for service units, provided status updates of RMAs, or support general customer inquiries.
- Review customer Purchase Orders via email for data entry into Oracle Software.
- Review inaccurate data for customer service orders and follow up with the customer to clarify items such as, payment method or model type.
- Starting/End time is, 8:00 am-5:00pm Monday through Friday. Saturdays and overtime may be required. Ability to flex schedule to accommodate meetings will be required and to provide coverage before or after scheduled shift. Schedules subject to change based on business and client needs.
Requirements
- 1+ years of experience in a customer service role
- Experience working in a fast-paced environment and multi-tasking
- Excellent verbal & written communication skills
- Proficient with Word & Excel
- Experience working in a role that required a strong attention to detail
- Able to sit at a workstation facing a computer for extended periods of time
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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