SEO Business Office Analyst supporting revenue identification and development through research and innovative business models at Ford. Managing customer access support and website maintenance for service information.
Responsibilities
Support revenue identification and development through research, benchmarking and innovative business delivery models.
Support of the development and maintenance of the Professional Technician System and Ford Service Info websites.
Customer Access support and management of Ford Service Information. Key contact between 3rd parties, and internal departments like IT, security, engineering.
Support rollout of new projects especially relating to legislative compliance. Key contacts between legal advisors, module programming, diagnostic service planning and IT and other departments.
Support of Audit Control and MCRP Compliance for Service Engineering operations working with Team Leaders to effectively maintain the SEO Control files and Business Continuity Plans, Org Charts, Roles & responsibilities, Skills Matrices / DRIM & ROPA data compliance and to demonstrate compliance for internal or external audits.
Administration tasks and compliance service.
Requirements
Excellent Microsoft skills - Excel, Word, PowerPoint, and Outlook.
Strong communication skills - both verbal and written.
Strong organisational skills.
Works well within a team.
Drive for Results mentality.
Willingness to interface and engage with all levels of organisation.
Experience Preferred
Familiarity with
Concern reporting systems.
Lean methodology for critical thinking and problem resolution
Agile methodology for IT related concern resolution.
Expertise and knowledge of Ford Systems and Processes preferred but key skills training will also be provided.
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