Program Manager ensuring successful execution of contract entitlements within LRN's client accounts in Mumbai, India. Acting as a strategic delivery partner to align client goals with operational efficiency.
About the role
- Program Manager within Ford's .com portfolio management team, responsible for project scope, capacity, and operational measurement. Utilizing project management and creative problem-solving skills to enhance customer experiences.
Responsibilities
- Effectively present and communicate delivery plans, statuses, risks and key decisions within product teams and with Senior Management on a regular basis
- Balance multiple projects to critical path, providing regular milestone updates and risk assessments to stakeholders and Senior Management
- Assist in new process creation and roll-out
- Provide guidance to product teams on agile ceremonies, best practices, and implementation
- Help the product lead define and articulate project strategy and objectives, scope, and business requirements
- Think creatively to make recommendations regarding execution strategies and potential solutions
- Identify, research, analyze and manage risks and interdependencies within projects/systems/resources, and formulate plausible solutions and contingency plans in consultation with stakeholders and Senior Management
- Starting right from project Discovery, document project scope, high-level solutions and business requirements, while working with IT resources, gather detailed requirements and define detailed implementation plans
- Ensure all impacted partners are involved and effectively interact with agency/vendor/business partners. Communicate expectations, share information and hold partners accountable
Requirements
- Bachelor’s degree or a combination of education and equivalent experience
- 5 + years of project management experience working in a fast-paced, environment where priorities shift on a regular basis with duties that include:
- Clear understanding of analytics implementation and process
- Firm grasp of capacity-based planning
- Demonstrable ability to complete projects according to outlined scope, budget and timeline
- 3 + years of experience working in an agile development-based environment with decision-making and creative problem-solving skills
- 4+ years of experience in project management specific to web development
- 4+ years of experience managing creative execution
- Master’s Degree (even better)
- Agency experience highly preferred
- Scrum Master or formal training in an agile delivery model
- PMP certification
- Ability to work both independently and multi-functionally to achieve desired results
- Understanding of ecommerce standard processes.
Benefits
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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