AI Business Operations Manager responsible for deploying AI - driven workflows and market monitoring. You will build systems that optimize sales and marketing operations across multiple platforms.
About the role
- Business Operations Director leading strategy execution and operational excellence for Ford’s regulated European bank. Shaping future banking markets across UK and Europe with diverse teams.
Responsibilities
- Drive strategy implementation and execution across all markets, ensuring alignment with corporate objectives and in partnership with in-market General Managers.
- Provide a strategic oversight for the UK and Southern Europe in marketing, sales, insurance operations, and Retail Deposits.
- Accelerate delivery on strategic initiatives by solving problems, creating strong collaboration across teams and by tracking progress made with strong discipline
- Act as a trusted advisor to the CEO and leadership team, providing insights and recommendations for operational excellence.
- Oversee end to end operations including marketing, brand, insurance, IT, Risk, Compliance, Finance and partner with cross-functional teams to ensure seamless execution of programs and initiatives.
- Monitor key performance indicators and identify and mitigate operational risks across all markets.
- Ensure process optimisation and continuous improvement across all markets.
- Foster an entrepreneurial mindset to identify and capitalise on new business opportunities.
- Partner with Leaders on cultural transformation initiatives aligned with Ford+ objectives, promoting modernisation and disruption through coaching & teaching.
- Build strong relationships with internal and external stakeholders to drive collaboration and achieve strategic goals.
- Champion leadership development and capability building partnering with the in-market General Managers to create a culture of innovation, agility, and customer-centricity.
Requirements
- Strategic Thinking, Execution, and Self-Starter: Proven ability to drive strategy implementation across diverse markets, ensuring alignment with corporate objectives and collaborating effectively with General Managers. Demonstrates a proactive, self-starting approach to identifying opportunities and delivering results.
- Leadership, Influence, and Coaching: Trusted advisor to senior leadership, using data‑driven storytelling, market insights, and internal and external factors to shape clear recommendations. Experienced in coaching and empowering others to drive innovation and organisational modernisation.
- Operational Excellence and Analytical Problem-Solving: Strong oversight of end-to-end operations —such as marketing, sales, insurance, IT, risk, compliance, or finance—ensuring seamless programme execution. Skilled in monitoring key performance indicators, identifying operational risks, and resolving complex challenges to accelerate delivery on strategic initiatives.
- Collaboration, Relationship Building, and Communication: Builds robust relationships with internal and external stakeholders to foster collaboration and achieve strategic goals. Excellent verbal and written communication skills for engaging with stakeholders at all levels and articulating insights clearly.
- Process Optimisation, Continuous Improvement, and Accountability: Committed to driving process efficiency, optimising workflows, and championing continuous improvement across all markets.
- Exhibits strong organisational discipline and accountability to ensure progress and delivery on key initiatives.
- Entrepreneurial Mindset: Talented at identifying and capitalising on new business opportunities, promoting innovation, agility, and customer-centricity throughout the organisation.
Benefits
- This position is based in Dunton (Basildon) and it is expected the successful candidate will be able to attend the Dunton Campus for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
- The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favorable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.
- As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.
- Banking and Compliance training, including fair treatment of customers, is mandatory for all FCE employees. Necessary training will be given to any successful candidates that require it.
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