Hybrid IT Project Manager

at Focus Group

• Job title: IT Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Shoreham by Sea, United Kingdom

About the role

• IT Project Manager delivering high-quality technology projects for SME clients at Focus Group. Managing timelines, expectations, and providing exceptional customer support in technology delivery.

Responsibilities

• Review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA
• Develop appropriate and, when required, detailed plans for each project involving all relevant resources.
• Execute the project plan ensuring clear and regular communication, with appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
• Actively track project progress, including forecast, appointed and completion dates to ensure projects are delivered as per the requirements and within the agreed timeline.
• Review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer to address any changes required
• Provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.

Requirements

• Proven ability to manage multiple IT projects simultaneously
• 100% focused and committed to the role of project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner.
• Excellent communication skills (verbal and written), adaptable to different audiences
• Strong attention to detail with the ability to prioritise and meet deadlines
• Professional, customer-focused approach to problem-solving and escalation handling
• Demonstrated ability to follow process and maintain accurate documentation
• Collaborative mindset and willingness to share knowledge across teams
• Commitment to results, targets, and delivering quality outcomes
• Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information

Benefits

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.