Specialist maintaining complex calculation tools to optimize service sales and profitability. Evaluating cost projects and contributing to platform implementations at Nordex, a wind energy company.
About the role
- After Sales Manager at Flyability fostering customer success in the drone technology sector. Focusing on customer engagement, retention, and developing operational strategies for growth.
Responsibilities
- **What you will own: **
- Create and develop on short and long term a CS Strategy & Operating Model (roadmap, playbooks, KPI for customer satisfaction)
- Drive and lead Onboarding & First Value (standardize onboarding plans, adapt flow B2B, B2C)
- Collect, understand and solve blockers to push adoption of the product
- Support and prepare strategy to encourage Renewal and Expansion on existing markets
- Support recurring and new customers in training & use of product
- With support of the Sales team analyse the market and propose Customer Mapping & Executive Alignment
- Be a close contact and advisor for resellers
- Be a key player in the pushing the Voice of Customer in Product life cycle
Requirements
- **Your profile:**
- University degree or equivalent in sales/aftersales, business administration or commercial field
- Minimum 5 years of experience customer facing roles, in leading aftersales and/or growing customer success department
- Experience in the B2B industrial field with software, hardware or services with contract sizes ranging from 50 to 500k USD
- Proven experience in leading and scaling high performing teams
- Fluent in French and English, any other language an asset
- Experience with CRM tools such as salesforce
- Strong communicator able to analyze and share the relevant information and recommendations across the sales, marketing, customer support and product teams and act as the internal voice of customers
- Ability to rapidly understand the context and pain points of customers in various industrial markets and develop relationships
- Project leadership to design processes and workflows to best understand and drive success of our customers
Benefits
- **Perks & Benefits You'll Love:**
- Enjoy 25 vacation days per year, plus all public holidays to recharge and explore
- Additional days off are granted based on your seniority with us, up to 5 days.
- Stay secure with comprehensive accident insurance covering medical treatments and hospitalization
- Work your way with flexible schedules and the option to work remotely up to 2 days per week
- Boost your well-being with discounts on gym memberships and sports events
- Access exclusive benefits through Swibeco, our platform that offers discounts and rewards at a wide range of retailers and services.
- Connect with your team at exciting events like our ski weekend, summer barbecue, and after-work gatherings
- … and so much more! Apply now to discover all we have to offer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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