Director of Individual Philanthropy overseeing individual giving and development systems at The Center. Focus on major gifts, planned giving programs, and donor cultivation.
About the role
- Senior Director leading IT Business Applications at Five9. Responsible for deploying and evolving back-office applications while ensuring scalable business processes.
Responsibilities
- Lead the deployment, maintenance, and evolution of all back-office applications, including Financials, Human Resources, Payroll, Procurement and Billing systems.
- Drive deep functional improvements in Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes, ensuring systems scale reliably with a rapidly growing business.
- Evolve billing capabilities for SaaS subscription and usage-based models, partnering closely with stakeholders to ensure cost-effective scaling and accurate telephony rating.
- Lead the integrations team in building robust, scalable connections between SaaS applications using Workato, focusing on automation and seamless data flows.
- Partner with HR and Onboarding teams to deliver exceptional employee experiences through "Hire-to-Retire" process optimization and access automation.
- Actively influence and contribute to the Five9 AI program, providing both strategic and tactical direction to integrate AI into back-office workflows and productivity tools.
- Participate in business planning and shared ownership of key metrics, presenting delivery outcomes and opportunities for improvement in Quarterly Business Reviews (QBRs).
- Guide cross-functional teams on SOX-related controls and general IT governance to ensure a secure and compliant environment.
- Foster a culture of nurturing and developing talent, growing the capabilities of the team in alignment with the Five9 culture of excellence and collaboration.
Requirements
- 8+ years of IT people leadership experience with at least 5+ years specifically managing cloud applications.
- Bachelor’s degree in Information Systems, Computer Science, or a related field is required; a graduate degree is a plus.
- Strong techno-functional knowledge of NetSuite Financials (General Ledger, AP, AR, Fixed Assets, Multi-Books).
- Experience in Billing Operations, specifically within Telecom or SaaS industries involving usage-based and recurring revenue models heavily preferred.
- Familiarity with core back-office applications, including financial and spend management systems such as Coupa and Expensify; HRMS platforms such as UltiPro; and payroll systems such as Deel. Experience with LogiSense is a significant plus.
- Compliance Knowledge: Familiarity with SOX, PCI, and SSAE 16 standards and their application within IT systems.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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