Program Manager driving the planning and execution of global talent management and learning programs at Five9. Ensuring high-quality delivery and stakeholder alignment across multiple initiatives.
Responsibilities
Support program coordination under guidance for global talent management and learning initiatives, including engagement surveys, performance, and talent cycles, learning launches, and enablement programs.
Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams.
Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D, HRIS, IT, and vendors to support program execution.
Partner closely with Talent, L&D, People Partners, HR Operations, and IT to align roles, responsibilities, and deliverables.
Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders.
Manage vendor coordination for surveys, platforms, or external support tied to program delivery.
Support communication and training logistics related to talent and learning programs, ensuring audiences receive the right information at the right time.
Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides.
Ensure consistent messaging and change readiness across global audiences.
Help monitor metrics, milestones, and collect feedback to assess effectiveness and identify improvement opportunities.
Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles.
Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs.
Requirements
Bachelor’s degree (recommended)
5+ years of HR or Learning and Development experience
Experience managing HR, talent management, learning, or people programs in a fast-paced, tech environment.
Strong program management skills, including planning, dependency management, and risk mitigation.
Comfort partnering cross-functionally with HR, IT, Communications, and stakeholders.
Excellent organizational, communication, and follow-through skills.
Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
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