Manager leading and evolving learning programs at Five9, a cloud contact center software provider. Partnering with leaders to enhance employee growth and drive learning initiatives.
Responsibilities
Champion a culture of continuous learning by promoting self-directed development, knowledge sharing, and growth across the organization.
Consult and partner with business leaders and People Partners to assess learning needs, identify skill gaps, and prioritize learning initiatives aligned to business objectives.
Stay current on L&D trends, best practices, and emerging technologies, integrating relevant approaches into learning strategies and program design.
Oversee the design and delivery of learning programs, including new-hire onboarding, employee development, and compliance training, ensuring quality and consistency.
Guide the creation and curation of engaging, relevant learning content, leveraging modern, scalable instructional design approaches across virtual, in-person, and hybrid environments.
Build and manage relationships with external vendors and partners to extend internal capabilities and deliver specialized learning solutions.
Evaluate program effectiveness using learner feedback, assessments, and performance metrics, driving continuous improvement and data-informed enhancements.
Collaborate cross-functionally to ensure learning initiatives are integrated with broader people and business programs.
Drive a cohesive learning ecosystem, ensuring learning systems and platforms work together to deliver a seamless and positive employee experience.
Provide strategic oversight of learning systems (e.g., Degreed, Docebo), partnering with IT and other stakeholders on governance, enhancements, reporting, and adoption.
Coach, develop, and support L&D team members, setting clear expectations and ensuring high-quality delivery of onboarding and e-learning solutions.
Review metrics, learner insights, and program outcomes to guide team priorities, inform decisions, and recommend continuous improvements.
Requirements
Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience
Proven experience (5+ years) in corporate and/or tech-industry learning and development roles, with a demonstrated track record of creating and implementing successful leadership development programs
Leadership and team management experience, with the ability to inspire and develop a high-performing team
Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques
Deep familiarity with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others
Excellent communication and interpersonal skills, with the ability to collaborate with various levels of leadership and employees.
Strategic thinker with the ability to align learning initiatives with business objectives
Strong project management skills, including the ability to manage multiple initiatives simultaneously
Analytical mindset to assess training effectiveness and make data-driven improvements
Professional certifications in training and development, instructional design, or related areas are a plus
Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
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