Senior Automation Engineer developing automated testing processes and tools for April, a tax experience company. Collaborating with engineering team and product team to ensure quality assurance throughout development life - cycle.
About the role
- AI Automation Engineer working with Five9's cloud platform to design and configure customer applications. Engaging with clients to understand needs and facilitating solutions through technical expertise.
Responsibilities
- Engage with customers to acquire a rich understanding of their problems, needs, and goals.
- Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
- Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms (e.g. Salesforce, Epic, ServiceNow, HubSpot, etc.).
- Provide customers with configuration advice and problem resolution on Five9 product.
- Consulting engagements.
- Effectively and succinctly communicate with both internal and external stakeholders.
- Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform.
- Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.
Requirements
- Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent professional experience.
- Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
- Has good verbal and written communication skills (English)
- Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
- Knowledgeable of Digital Engagement channels (Email, Chat, SMS)
Benefits
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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